Senior Manager, Strategy and Operations - Fraud

Title: Senior Manager, Strategy and Operations – Fraud - 33095

Location: San Francisco, CA (2nd St; may include flexible remote options)

Classification: W2 under Staffing Supplier – Full Time

Contract Duration: 6 months

Compensation: $90-109/hour

Visa Sponsorship: Not available

Position Overview

A leading operations and risk management team seeks a data-driven, strategic Senior Manager to lead fraud strategy across new business verticals and international markets. This hands-on role involves balancing risk reduction with top-quality user experiences, leveraging analytics, experimentation, and cross-functional influence to identify, analyze, and neutralize fraud vectors across dynamic user audiences.

Key Responsibilities

• Develop, implement, and refine anti-fraud strategy for new business verticals and international initiatives.
• Conduct end-to-end analysis of fraud patterns across diverse user groups, including consumers, delivery partners, and merchants.
• Collaborate with product, engineering, operations, and analytics teams to set targets, inform features, and drive program initiatives.
• Lead a high-performing team, fostering engagement, growth, and delivery of strategic goals.
• Investigate known and emerging fraud cases, developing recommendations to reduce risk and improve customer outcomes.
• Promote and maintain an appropriate balance between fraud mitigation and seamless customer experience.
• Use SQL, Excel, and business intelligence tools for deep data analysis and to inform decision-making.
• Drive ongoing experimentation, test new solutions, and iterate on fraud reduction measures.

Qualifications

• 6+ years’ experience in management consulting, strategy, business development, operations, technology, investment banking, analytics, or relevant high-growth environments (subscription business a plus).
• Significant success leading large cross-functional projects and teams to hit ambitious goals.
• Strong analytical and problem-solving skills, including advanced proficiency in SQL and expert Excel skills (able to maintain complex spreadsheets).
• Direct people-leadership and team development experience.
• Demonstrated comfort influencing, partnering, and communicating with senior stakeholders.
• Experience working with or building fraud prevention or risk management solutions is preferred.