Administrative Support

Administrative Support Role

Requirement/Must Have:

• 1+ years of experience in administrative support or related field.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities:

• Coordinate new hire onboarding and first-day readiness.
• Manage cell phone coordination, upgrades, and support intake.
• Coordinate computer equipment and IT service requests.
• Support fleet vehicle coordination and related processes.
• Serve as a trusted point of contact for employee inquiries and guidance.
• Support a direct-dial phone system environment.
• Professionally assist callers in identifying the appropriate contact.
• Route inquiries efficiently to ensure timely resolution and support.
• Pick up and distribute mail from the on-site mailbox.
• Manage correspondence distribution.
• Coordinate UPS, FedEx, and courier services.
• Ensure timely handling of sensitive and priority materials.
• Coordinate the annual employee appreciation event.
• Support office Town Halls.
• Lead quarterly community charity events.
• Organize and support meetings and training.
• Vendor Contract Management Support contracts and vendor relationships.
• Coordinate renewals, service requests, and issue resolution.
• Lead renewals, remodels, and projects for the office.
• Document insights related to customer satisfaction and experience.
• Share feedback to improve performance and service.
• Support customer-focused continuous improvement initiatives.
• Ability to learn and adapt to systems and digital tools.
• Initial troubleshooting with employees based on manuals.

Skills:

• Problem-solving and critical thinking.
• Analytical and logical reasoning.
• Conflict resolution and mediation.
• Negotiation skills.
• Adaptability and ability to manage pressure.
• Detail-oriented.
• Time management.
• Client service mindset.
• Strong organizational skills.
• Teamwork and collaboration.

Qualification And Education:

• Demonstrate professionalism, confidentiality, and accountability.
• Collaborate across offices to support regional consistency.
• Communicate clearly, respectfully, and proactively.
• Embrace standardization while supporting local needs.
• Represent positively to employees, customers, and partners.