Inside Sales

Job Description

Job Description

Inside Sales Representative

Are you ready to take your career to the next level? If so, Come Grow with Us at Weaver Popcorn. We are seeking talented individuals like you to join our dynamic team.

We are seeking a detail-oriented Inside Sales Representative to support customers throughout the order lifecycle. This role is responsible for order processing, logistics coordination, accounts receivable follow-up, customer service, and sales support activities. The ideal candidate thrives in a fast-paced environment, enjoys building customer relationships, and is highly organized with strong attention to detail.

Location: This is an in-office role based in our Carmel, IN headquarters.

Schedule: Mon-Fri 

Compensation: 65K-72K+ salary range

How Will We Help You Grow?

• Competitive compensation
• 3 weeks PTO in your first year
• 401(k) plan matches 100% of your 401(k) deferrals up to 10%
• Benefits start 1st day of the month following 30 days of employment and include comprehensive medical, dental, vision, life, and disability coverage
• Up to $15,000 annual education reimbursement per year

The responsibilities of the Inside Sales Representative include, but are not limited to, the following:

Customer Support & Order Management

• Serve as a primary point of contact for order status updates, product questions, and customer inquiries.
• Build and maintain strong relationships with customers to understand their needs and provide exceptional service. Resolve or escalate all customer issues promptly.
• Process and manage customer orders accurately and efficiently.
• Ensure pricing, shipping, and order information is accurate.

Logistics Coordination

• Coordinate the logistics of product delivery and ensure timely shipments to customers.
• Collaborate with warehouse and shipping departments to schedule deliveries and manage inventory levels effectively.
• Monitor deliveries and proactively resolve shipping issues to maintain customer satisfaction.

  Accounts Receivable Management

• Monitor customer payment status and follow up on outstanding invoices.
• Partner with customers and finance to resolve billing discrepancies.
• Maintain accurate account documentation.

Sales Support

• Assist the sales team in generating leads, prospecting, and identifying potential sales opportunities.
• Provide sales representatives with administrative support, including preparing sales reports, presentations, and proposals as needed.
• Collaborate with marketing and other departments to support sales initiatives and campaigns.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

• 2+ years of experience in inside sales, customer service, sales support, logistics or related field preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Strong attention to detail and accuracy in data entry and order processing.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience working within Monday.com and NetSuite systems preferred.
• Excellent written and verbal communication skills.
• Experience supporting logistics, supply chain, distribution, or manufacturing operations preferred.