Account Manager

Account Manager Position

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Client Solutions Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Overall Role & Responsibilities:

As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs are met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.

Account Manager Responsibilities Are:

• Acting as a communication hub for clients/customers
• Building long-term rapport with customers
• Resolving customer disputes and attending to enquiries
• Providing reports on accounts
• Finding opportunities to assist with the growth of the company
• Developing ideas/strategies to help build a good relationship with clients
• Assisting with critical issues and escalations on projects
• Generate bid proposals, as a result of client requests for your allocated client accounts.
• Consult with Clients on sample design and business issues.
• Gather country specific healthcare data to present to clients for proper targeting and set study expectations.
• Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.
• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
• Act as Liaison point between operations and client as needed.
• Maintain relationship with existing vendors while scoping new vendors worldwide.
• Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.
• Provide support for the Project Management team to problem solve and create solutions.
• Assist Senior VP with business development.
• Working directly with our Atlas Primary Finance team to ensure timely invoicing.
• Provide key internal performance data for your accounts.
• Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.

Account Manager Requirements Are:

• Experience in an account management role or related profession
• 8+ years experience working within the Healthcare sector is preferred
• Excellent communication skills
• Excellent in both written and spoken English
• Detail oriented
• Out of the box thinker
• Pro-active in communicating
• Comfortable speaking on the phone and writing emails to clients
• Experienced with CRM software and MS Office 365
• Knowledgeable about delivering solutions based on customer needs
• Ability to manage multiple projects
• Excellent negotiation and leadership skills
• BA/BSc degree in Marketing, Business or related field
• Knowledge of the Healthcare Industry and the understanding of different therapy areas