Executive Support Technician

Executive Support Technician The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment. Key Responsibilities Provide dedicated, concierge level IT support to NIH executive staff Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption Manage mobile devices using enterprise Mobile Device Management (MDM) platforms Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance Required Qualifications 5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues Experience managing and administering Windows and Mac systems, including workstations and mobile devices Experience supporting Linux/UNIX environments Experience complying with security standards, including manual management of patches, updates, and antivirus solutions Ability to understand technical vision and communicate it clearly to technical and non technical parties Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune Security Clearance Ability to obtain and maintain an NIH Public Trust clearance Location Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE:

Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Bethesda Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. General Dynamics Information Technology