Senior Account Manager

Senior Account Manager

This role is designed for an experienced client-focused professional who thrives at the intersection of strategy, communication, and execution. You will own key client relationships, serving as the trusted partner who keeps priorities aligned and initiatives moving forward. The position requires strong stakeholder management skills, with regular engagement across senior marketing and executive teams. You will collaborate closely with internal specialists across media, product, and operations to deliver impactful client outcomes. Success in this role means building lasting partnerships, creating operational clarity, and ensuring teams have the context needed to execute effectively. This opportunity is ideal for someone who enjoys fast-paced environments, managing complex accounts, and driving measurable business value.

Accountabilities:

The Senior Account Manager will serve as the primary owner of client relationships, ensuring seamless communication, strong execution, and continuous account growth through the following responsibilities:

• Own end-to-end client relationships, acting as the primary point of contact and managing daily account communication.
• Build trusted partnerships with Director, VP, and C-suite stakeholders through confident communication and strategic guidance.
• Lead client meetings, manage agendas, track action items, and ensure commitments, timelines, and deliverables are consistently achieved.
• Anticipate client needs by proactively communicating updates, identifying opportunities, and maintaining visibility into account priorities.
• Translate client feedback, requests, and business objectives into clear direction for internal teams.
• Partner with project management and operations teams to align priorities, coordinate execution, and remove blockers.
• Manage product feedback and feature requests by connecting client needs with internal leadership teams.
• Monitor overall account health, identify risks, and support initiatives that strengthen client satisfaction and retention.
• Develop and present executive-level reports by transforming performance data into clear insights and actionable recommendations.
• Maintain knowledge of digital media trends, local market dynamics, and industry developments to provide valuable client guidance.

Requirements:

The ideal candidate will have strong account management experience, exceptional communication abilities, and a proven track record of managing complex client relationships in a fast-moving environment.

• 5+ years of experience in account management, client services, customer success, or a similar client-facing role.
• Proven experience building relationships and presenting to Director, VP, and executive-level stakeholders.
• Strong organizational skills with the ability to manage multiple priorities, conversations, and projects simultaneously.
• Excellent follow-through and attention to detail, ensuring deadlines and commitments are consistently maintained.
• Experience with paid media, digital marketing, localized marketing programs, or multi-location campaigns.
• Strong collaboration skills with the ability to work effectively across project management, operations, and specialist teams.
• Experience working in an agency environment or other fast-paced, multi-account setting preferred.
• Ability to communicate complex information clearly and confidently with both technical and non-technical audiences.
• Strong understanding of client relationship management, reporting, and business performance analysis.
• Must reside in the Denver, Colorado metropolitan area and be authorized to work in the United States without sponsorship.
• Experience supporting telecom, retail, or multi-location businesses is a plus.

Benefits:

• Competitive salary range of $120,000–$150,000 depending on experience.
• Health, dental, and vision insurance coverage.
• Short-term and long-term disability benefits.
• Unlimited paid time off (within company guidelines).
• Paid holidays.
• 401(k) plan with company contribution.
• Paid parental leave.
• Remote work flexibility within the designated location requirements.
• Opportunity to work with innovative digital marketing programs and enterprise-level clients.