Support Specialist

Support Specialist II

Join Our Team and Make a Vital Contribution to Our Community! Are you seeking a meaningful career where your skills directly support the safety and operational efficiency of your community's justice system? Clark County Jail Services is dedicated to protecting our community from the inside out. As a Support Specialist II, you will be an essential member of our team, playing a crucial role in providing comprehensive administrative support and ensuring the smooth operation of our department. This is more than just a job; it's an opportunity to be part of a critical public service, uphold high standards, and embark on a fulfilling career path.

Why Choose a Career with Clark County Jail Services as a Support Specialist II?

Make a Difference: Your administrative expertise will directly contribute to the effectiveness of the Jail Services Department, supporting those who maintain safety and security.

Essential Role: Be part of an essential service that underpins the justice system. As a Support Specialist II, you are integral to our operations, providing vital support by processing, entering, and maintaining critical data and information for our staff, stakeholders, and the community.

Career Growth: Benefit from a career path with opportunities to expand your skills and potentially advance within the Clark County system.

Comprehensive Benefits: Enjoy a competitive salary and benefits package, including medical, vision, and dental insurance, paid leave, and a retirement savings plan. (Refer to the Clark County employee benefits information for full details.)

Stable & Supportive Environment: We are committed to the professional development of our staff and fostering a work environment that is ethical, respectful, and inclusive.

The Clark County Jail Services Department is dedicated to protecting the community from the inside out. We accomplish this mission by providing a safe, secure, and humane environment for inmates while upholding the highest standards of public safety. We are committed to the professional development of our staff and fostering a work environment that is ethical, respectful, and inclusive. This position is represented by the Support Guild. Reviews of applications will take place monthly until positions are filled.

Qualifications

We are seeking dedicated and detail-oriented individuals who possess:

• High school diploma or GED
• A minimum of two (2) years of related experience providing the required knowledge and skills for this role. OR
• Substituting, on a month-for-month basis, successful completion of post-secondary education or training in office principles and practices for the minimum experience (45 credit hours for each year) OR
• Any combination of education, training and experience that would demonstrate the ability to perform the work of the class.

• Proven experience working effectively in a fast-paced, sometimes hectic, work atmosphere with rapidly changing priorities.
• Strong detail orientation and the ability to multitask efficiently.
• Experience with data entry in a computerized system.
• The ability to work all shifts (including days, weekends, swing, and graveyard) as operational needs dictate.
• Strong oral/written communication and interpersonal skills.
• The ability to establish and maintain effective working relationships in a high-stress environment.
• Proficiency in using de-escalation tactics or other communication techniques to manage interactions with upset citizens or visitors.
• Excellent problem-solving abilities.
• A history of exceptional and reliable attendance.

Essential Skills and Abilities

To excel in this demanding and rewarding role, candidates should possess:

• Communication: Strong and clear communication skills to effectively interact with individuals from diverse backgrounds, staff, and the public, providing clear and concise information.
• Problem-solving and Decision-Making: The ability to analyze situations, identify issues, and find appropriate solutions in a timely manner.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Technical Proficiency: Competence in using office software, databases, and standard office equipment.
• Personal Attributes:
• Ethical Conduct & Accountability: Adherence to high moral and ethical standards, taking ownership of actions and outcomes.
• Resilience and Composure: Ability to maintain composure in potentially high-pressure situations and adapt to changing priorities.
• Cultural Awareness & Empathy: Understanding and respecting diverse cultural backgrounds, displaying compassion and understanding in interactions.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry, record keeping, and all administrative tasks.
• Teamwork & Independence: Ability to work effectively both independently and as a cooperative member of a team.

Ability to: Learn and Interpret Local, state, and federal laws, rules, regulations, and procedures related to inmate booking, arraignment, and fugitive warrants; Washington Revised Statutes and applicable case law concerning sentencing calculations and procedures; Working knowledge of Court processes and procedures; legal terminology; English composition, spelling, punctuation, and grammar; arithmetic; clerical and record-keeping procedures;

Selection Process

This is a continuous recruitment. We accept job applications throughout the year and create a competitive eligibility list that is valid for 6 months from completion of a successful background. Please see details below to learn more about the hiring process

Steps

1. Application: All candidates must submit a job application through this site

2. Written Test: All candidates must complete a written exam (Written-Weighted 100%) Test will be sent via email

3. Panel Interview: All candidates must complete a panel interview to be considered for the Background Process. Candidates will receive an invitation to interview with the panel after testing is completed and the panel is available.

4. Background Process All candidates who are selected in the panel interview to move forward to the background phase will be invited to begin a background investigation. The background submission is a graded component and the grading rubric will be sent with the initial invitation to begin the backgrounds

• Background Investigation: This is the most detailed and lengthy part of the hiring process. Please see additional details in the background criteria section below.

• The background investigation will consist of the following elements:

• Criminal history investigation

• Affiliations

• Personal and professional references

• Employment History

• Any prior applications to other criminal justice agencies

• Credit check

• Drivers record investigation

• Polygraph examination

• Psychological evaluation

• Medical examination

Eligibility Requirements

Upholding the Highest Standards

As a potential member of the Jail Services Department, you will play a critical role in upholding public safety and trust. This position demands integrity, professionalism, and a commitment to ethical conduct. Clark County Jail Services adheres to rigorous standards set by the State of Washington and the Criminal Justice Training Commission.

Disqualifying Factors:

• Any Felony Convictions (regardless of status)

• Domestic Violence Charges

• Manufacturing/Distribution of Illegal Drugs

• Reckless/Negligent/DUI within the last 3 years

• Illegal Drug Use within the last 3 years

• Dishonorable Military Discharge or Failure to Register for the Selective Service

• Discharge from a Criminal Justice Agency related to honesty

• Affiliation with Gangs or Extremist Groups

• Recent Patterns of Behavior Eroding Public Trust

• Unsatisfactory Employment History, including attendance issues

• Falsifying Application or Personal History Information

• Unsatisfactory