IFTS Coordinator

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Summary

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting. This position has an on-call rotation 1 week a month, and must be available for any urgent client matters after 5pm.

Key Duties & Responsibilities

• Process documentation for the physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Knowledge & Skills

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word

Work Experience – Minimum Required

1 year of experience

EDUCATION

Required: High School/GED or equivalent

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $18.83 - $29.09 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type: Full Time

Location: NY Amherst - US083, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Maine, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Missouri, HomeOffice New York, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice Ohio, HomeOffice Pennsylvania, HomeOffice South Carolina, HomeOffice South Dakota, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia