ServiceNow Admin

ServiceNow Admin

Location: San Ramon, CA

3 to 5 years working with ServiceNow platform in an AdminDeveloper enterprise-wide, multi-tier ServiceNow production environment or equivalent cloud management platform at the same capacity. At least 5 years of experience in the IT industry. Experience with workflow orchestration and service catalog design. Working knowledge of cloud scripting languages preferably JSON, PowerShell or Python. Basic understanding and ability to script automated processes. AgileScrum methodology experience. Experience in Ansible Automation is a huge plus. Able to utilize web searches combining information snippets and assembling them to a usable documentation or script. Demonstrated experience in at least 2 of the following areas - Hands-on experience integrating ServiceNow with external systems - Solid knowledge of JavaScript, HTML, CSS, UI Pages and Jelly - Client Side and Server Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc. - Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc. Excellent time management, organizational skills, crisis management and problem-solving skills are essentials. Good oral and written communication skills. Strong analytical, teamwork and customer engagement skills. Ensures information is accurate and complete. Self-motivated and open to learn all aspects of cloud administration. Must be willing to teach and share all knowledge with team members and other operational teams.

Preferred Qualifications Plusses:

• ServiceNow Administration certification is a plus
• ServiceNow Developer certification is a plus

General Job Responsibilities:

• Design and develop integration, workflow, error notifications between ServiceNow and Ansible, ServiceNow and Remedy, ServiceNow and Apptio, and various other internal existing applications.
• Design and develop provisioning and orchestration workflows and scripts for Azure cloud resources.
• Design and develop Workflows and scripts for reporting and role-based dashboards.
• Design and develop administration process for adding new processes to the service catalog items, including end-to-end workflows and processes to enable execution.