Fraud Specialist/Fraud Operations Specialist II #100112

Job Description

Job Description

Title: Fraud Specialist/Fraud Operations Specialist II #100112

Location: Hybrid - 4x in office - Overland Park, KS or Allentown PA

Pay: $21.12/hr w2 (exact rate no flex)

Length: 6 months (until 1/29/27)-possibility to extend

Screenings: tech prior to submission, full panel drug and background once hired

IV process: 1-2 rounds

+optional benefits, long term contract with ability to extend or convert to full time

Must Haves:

- Microsoft Office Suite

- Experience with ticket and case management systems

- Basic data analysis and reporting skills

-1-3 years of experience in Corporate Investigations Compliance Human Resources Investigations Fraud Investigations Risk Management Customer Privacy Legal Support Law Enforcement or a related investigative field.

- Experience conducting research fact-finding case documentation and investigative analysis.

- Experience handling sensitive or confidential information.

- Familiarity with case management systems and investigative documentation practices.

- Some college preferred

Work Arrangement:

Hybrid - 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park KS office or the Allentown PA office. Depending on workload and business needs the schedule may transition to 3 days/week onsite later in the engagement.

Technology Requirements:

- Microsoft Office Suite

- Experience with ticket and case management systems

- Basic data analysis and reporting skills

What Does a Typical Day Look Like? Daily Tasks

- Conduct investigations involving policy violations compliance matters and customer privacy concerns under established procedures and guidance from senior investigators.

- Gather review and analyze information from internal systems records and business partners to support investigative findings.

- Document investigative activities findings and recommendations in case management systems.

- Prepare investigative summaries reports and supporting documentation for Corporate Investigations Legal Affairs Privacy Compliance Human Resources and business stakeholders.

- Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.

- Coordinate with investigators attorneys Privacy Compliance Human Resources and business partners to obtain information and resolve investigative matters.

- Support customer privacy investigations and regulatory response activities as needed.

- Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.

- Participate in case reviews team discussions and other investigative activities as assigned.

Preferred Background / Prior Work Experience

- 1-3 years of experience in Corporate Investigations Compliance Human Resources Investigations Fraud Investigations Risk Management Customer Privacy Legal Support Law Enforcement or a related investigative field.

- Experience conducting research fact-finding case documentation and investigative analysis.

- Experience handling sensitive or confidential information.

- Familiarity with case management systems and investigative documentation practices.

- Some college preferred

Priority Soft Skills

- Strong attention to detail

- Dependable and organized

- Critical thinking and problem-solving

- Effective written and verbal communication

- Ability to manage multiple priorities and deadlines

- Team-oriented mindset

- Sound judgment and discretion when handling sensitive matters

Additional Qualifications

- Experience working with sensitive customer employee or business information preferred.

- Proficiency with reporting documentation and case tracking processes preferred.

- Ability to analyze information from multiple sources and clearly document findings.

- Experience supporting compliance privacy employment or policy-related investigations preferred.

• Seniority Level
  Not Applicable
• Industry
• • Telecommunications
• Employment Type
  Contract
• Job Functions
• • Business Development
• Skills
• • Sensitive Information
  • Legal Affairs
  • Analytical Skills
  • Summaries
  • Law Enforcement
  • Communication
  • Overland
  • Privacy Compliance
  • Analyze Information
  • Teamwork

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions.