Medical Front Desk Representative

Medical Front Desk Representative

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We're a growing organization committed to delivering exceptional allergy and immunology careand we're looking for team members who share our passion for making a difference in the lives of others.

Location: 2101 Medical Park Dr. STE 305 Silver Spring, MD, 20902

Key Responsibilities

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
• Register new patients and maintain accurate demographic, insurance, and financial information
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
• Maintain and update patient records through data entry, scanning, faxing, and document management
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
• Review billing questions, claims, or denials and gather required information to support resolution
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed

Qualifications, Education, and Experience

High school diploma or GED required

Prior experience in a healthcare or medical front office setting strongly preferred

Excellent interpersonal and customer service skills with a friendly, professional demeanor

Strong written and verbal communication abilities

Highly organized with attention to detail and the ability to multitask in a fast-paced environment

Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems

Physical Requirements

Ability to sit for extended periods and communicate effectively with patients, visitors, and staff

Regular use of hands and arms to write, type, and operate standard office equipment

Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed

Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds

Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment

Why Join AllerVie?

When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.

Benefits: Medical, Dental, and Vision Insurance Plans Employer HSA contribution Employer-Paid Life Insurance Supplemental benefit offerings 401(k) Plan with employer match Generous PTO and paid holidays

AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.