Payroll Customer Service Representative

Opportunity Details

Full Time Payroll Customer Service Representative


Payroll Customer Service Representative

JOB-10046989

Anticipated Start Date

July 27, 2026


Location


Bronx, NY


Type of Employment

Contract Hire


Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.


Job Summary

We are looking for individuals to join our client's team as Payroll Customer Service Representative. This role involves handling payroll inquiries, researching and resolving issues, documenting customer interactions, and delivering professional, empathetic service.


Job Description

• Provide exceptional customer service while handling payroll-related inquiries over the phone.
• Research and resolve customer issues, ensuring accurate documentation of all interactions.
• Candidates should have call center or phone-based customer service experience and payroll knowledge.
• Ideal candidates have recently worked as Payroll Clerk, Payroll Coordinator, Payroll Administrator, Payroll Specialist, Timekeeper, Payroll Manager, or in a similar payroll-related role.

Skills Required

• Two (2) years of experience and Bilingual (facility specific).
• Payroll experience or knowledge required.
• Strong de-escalation, documentation, research, and organizational skills.
• Demonstrated commitment to ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Shift Time: 8:00 AM-4:00 PM

Pay Rate

• $26-$31 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.