Head of Sales

Schedule: Full-Time (40 Hours/Week — Monday–Friday and Sunday, US Eastern Time) Compensation: $10.00/hr (approximately $1,600/month) + $250 –$750/month average in team performance commissions Company Overview Our client is a growing, membership-based organization with multiple locations. Due to the confidential nature of this search, further company details will be shared with candidates as they progress through the interview process. This role supports the post-sale customer experience in a fast-paced environment. Position Overview The Head of Sales will own the day-to-day performance and development of the sales operation, managing a remote team of 8–12 sales representatives across multiple locations. The sales process is primarily an appointment-booking model, where representatives contact, qualify, follow up with, and convert leads into booked trials, with some direct closing. This is not a top-producer role — the client is looking for an experienced sales leader who understands SDR/BDR work firsthand, can command respect from tenured representatives, and takes genuine end-to-end ownership of problems rather than escalating them. Key Responsibilities Manage, coach, motivate, and develop a remote team of 8–12 sales representatives across multiple locations, scaling the team as new locations launch Own overall sales department performance, driving the core target of 10 signups per location per month Hold representatives accountable to established processes, activity expectations, attendance standards, and performance targets Track violations such as lateness, camera off during meetings, and missed daily call volume, applying strikes and triggering performance reviews at three violations per month Manage the team's use of GoHighLevel CRM, ensuring accurate pipeline management, lead tracking, follow-up, and reporting Navigate GoHighLevel better than the team and support representatives directly when they have questions Track key sales KPIs including monthly signups, call volume, call quality, script adherence, objection handling, booking rates, and show rates Conduct regular individual and team coaching based on call reviews, conversations, KPIs, and conversion performance Build and maintain trackers and dashboards in Google Sheets to organize signups, KPIs, violations, and performance data Use AI tools such as Claude or similar to automate KPI reporting, surface repeated mistakes in calls, flag at-risk representatives, and free up time for coaching Provide clear recurring performance reports to leadership, communicating challenges, opportunities, staffing needs, and recommended improvements Recruit, interview, hire, onboard, and train new sales representatives, owning the full lifecycle when a representative leaves, including root-cause analysis and replacing them within approximately 14 days Document, maintain, and improve sales SOPs, scripts, follow-up workflows, no-show handling, qualification processes, and training materials Identify weaknesses in the sales funnel and implement practical solutions to improve contact rates, appointment-booking rates, show rates, closing rates, and overall conversion Step into conversations or closing situations when necessary and demonstrate the sales process personally, particularly when the team is under target Qualifications Required Qualifications Minimum 3 years of sales experience, including hands‑on experience in an SDR, BDR, appointment‑setting, or inside sales role Minimum 1 year of experience managing, coaching, or leading a sales team Demonstrated experience managing sales representatives against measurable KPIs and performance targets Hands‑on experience with GoHighLevel CRM Experience hiring, onboarding, training, and developing sales representatives Strong, vocal leadership presence with the ability to hold a room, manage strong personalities, and command respect from tenured representatives Ability to address underperformance, lateness, and policy violations directly and respectfully, and to run tough meetings without losing control of the room Ownership mindset: diagnoses root causes, adjusts what is within their control, and resolves problems end-to-end rather than escalating them Strong understanding of lead follow-up, pipeline management, appointment setting, objection handling, and sales conversion Experience reviewing sales calls and conversations and providing actionable coaching Hands‑on proficiency with Google Sheets or Excel for building and maintaining trackers and dashboards Practical, hands‑on use of AI tools such as Claude or similar for KPI reporting, coaching insights, and process automation — not theoretical familiarity Hyper‑organized, accountable, and comfortable taking ownership of an entire sales function Comfortable working in a fast‑moving, growing organization where processes are continuously being improved Reliable and consistent internet connection Available to work the full schedule: Monday–Friday 7:45 AM–11:15 AM and 3:00 PM–7:00 PM, plus Sunday 10:00 AM–12:30 PM in a constant meeting environment with camera on Preferred Qualifications Experience managing teams of approximately 10 or more representatives Experience with inbound lead conversion and high-volume lead follow-up Experience building dashboards or reporting systems for sales KPIs Experience improving sales processes, automations, and CRM workflows Location: Remote Schedule: Full-Time, 40 hours per week — Monday–Friday 7:45 AM–11:15 AM and 3:00 PM–7:00 PM, plus Sunday 10:00 AM–12:30 PM in a constant meeting environment with camera on Reports to the Head of Operations Compensation: $10.00/hour USD (approximately $1,600/month) + $250–$750/month average in team performance commissions Expected to focus on running the existing system well and earning team credibility during the first 3–6 months, with strong autonomy to change scripts, workflows, and SOPs after approximately 6 months #J-18808-Ljbffr