Key Holder

Job Description

Job Description

About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Key Holder – Role Overview
As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.

Key Responsibilities

Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience

• Model Topdrawer’s values in every interaction, from storytelling to service follow-up

• Support the store team in building lasting relationships with customers and local partners

Team Support & Leadership

• Lead by example on the sales floor and during peak periods

• Assist in onboarding, coaching, and mentoring new team members

• Help maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility

• Assist with inventory receiving, restocking, and visual merchandising

• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion, and average order value goals

• Support monitoring of store performance and share opportunities for improvement

• Maintain store standards in cleanliness, presentation, and customer care

• Stay up to date on product knowledge, new arrivals, and promotions

You Are

• A thoughtful, hands-on leader with 2+ years of retail or key holder experience

• Passionate about creativity, sustainability, and intentional living

• Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools

• Warm, dependable, and energized by building lasting customer relationships