Senior Site Reliability Engineer

Senior Site Reliability Engineer

Jersey City, New Jersey;Charlotte, North Carolina; Plano, Texas

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

Position Summary:

The Senior Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate has experience driving the evolution of traditional infrastructure operations toward a modern reliability engineering model through automation, observability, AIOps, and engineering-first operational practices that improve service reliability and reduce operational toil.

Responsibilities:

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention

• Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability

• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility

• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability

• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs

• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations

• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

• Champions modern SRE, observability, and AIOps practices by driving automation, reliability engineering, and operational excellence across platform services.

• Leads intelligent operations initiatives, including automated remediation, predictive monitoring, event correlation, and data-driven decision-making.

• Serves as a senior technical authority for platform reliability, resiliency, observability, automation, and production readiness, while leading key initiatives such as secondary-region readiness, network observability, GenAI platform health monitoring, and enterprise dashboard automation.

• Defines and matures SLIs, SLOs, alerting standards, and service health reporting across on-premises and cloud platforms.

• Develops reusable IaC modules, automation frameworks, and CI/CD patterns to improve consistency, compliance, and operational quality. Identifies reliability risks, drives remediation and automation strategies, leads major incident investigations, and partners with security and governance teams to embed IAM, policy-as-code, vulnerability remediation, and audit readiness into cloud operations.

Required Qualifications:

• 5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration.

• Demonstrated experience transforming traditional infrastructure operations, systems administration, or platform support functions into modern engineering-led operating models utilizing Site Reliability Engineering (SRE), observability, automation, and AIOps practices.

• ·Proven experience implementing and operationalizing SRE principles, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), error budgets, reliability metrics, incident management modernization, and continuous service improvement programs.

• Hands-on experience designing and implementing enterprise observability solutions leveraging metrics, logs, traces, telemetry, synthetic monitoring, and service health analytics to improve operational visibility and platform reliability.

• Experience reducing operational toil through automation, self-healing capabilities, event-driven remediation, Infrastructure as Code (IaC), and intelligent operational workflows.

• Demonstrated ability to identify operational inefficiencies and drive engineering solutions that improve availability, resiliency, scalability, and operational effectiveness.

• Experience partnering with infrastructure, application, security, and platform teams to establish reliability engineering standards, observability frameworks, production readiness requirements, and operational best practices.

Desired Qualifications:

• Experience driving organizational adoption of SRE culture and practices, including operational maturity assessments, reliability reviews, automation programs, post-incident learning, and engineering enablement.

• Experience supporting or implementing AIOps platforms and capabilities, including event correlation, anomaly detection, predictive analytics, automated remediation, noise reduction, and operational intelligence.

• Experience with modern observability platforms.

• Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)

• Familiarity with containerization and orchestration platforms

• Experience in financial services or highly regulated environments

• Ability to communicate complex technical concepts to non-technical stakeholders

• Prior experience mentoring or leading engineering operations teams

Skills:

• Architecture

• Collaboration

• Innovative Thinking

• Result Orientation

• Solution Design

• Adaptability

• Analytical Thinking

• Influence

• Stakeholder Management

• Technical Strategy Development

• Other

• Resource Management

• Financial and Succession Planning

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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