Office Administrator

Overview At Compass, our mission is to help everyone find their place in the world. We’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. This position is 100% in office in Arlington Heights (11 S Evergreen Ave). Role Office Administrator, also known as "Agent Experience Coordinator". You are the first person customers see when they walk into a Compass office. You will curate a 5-star welcome experience, maintain office standards, support customers with tools and programs, assist with marketing requests, and collaborate with the agent experience team to provide world-class service. Responsibilities Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues. Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing advisors for more complex requests Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc. Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications Be a culture carrier who inspires and empowers those around you with a positive and constructive approach Support with office event organization, setup, and teardown Qualifications 1–2 years of experience in customer service, office management, hospitality, or operations Previous experience in real estate is a plus Experience with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus Great listening skills, good rapport with others, and empathy for customers’ pain points A passion for creating community within a space; encourages in-office interaction and engagement Strong problem-solving and analytical skills with the ability to adapt and formulate solutions quickly Strong verbal and written communication skills Meticulous attention to detail and highly organized Ability to work in the office during standard operating hours Ability to lift up to 25 lbs Compensation The expected base pay for this position is $23.00 - $26.00 per hour. This range reflects a good-faith estimate of the offering at the time of posting. Final offers within this range depend on experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. Perks Participation in incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts; commuter program; life and disability insurance; and additional support programs. At Compass, we believe that everyone deserves to find their place in the world — a place to belong, be authentic, and thrive. Our collaborative culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. We are an equal opportunity employer offering competitive compensation, robust benefits, and professional growth opportunities. Notice for California Applicants Los Angeles County Fair Chance Notice #J-18808-Ljbffr Compass Inc