Office Services Manager

Office Services Manager

The Office Services Manager provides regional oversight and management of Office Services operations across multiple assigned firm locations. This role serves as the critical link between firmwide strategic leadership and day-to-day office-level execution. The Office Services Manager directly supervises Office Services employees within the assigned region, ensuring consistent service delivery, operational efficiency, and adherence to firm standards while remaining responsive to the unique needs of each local office. This position is responsible for regional management of Office Services employees, budget oversight, vendor coordination, and continuous improvement of office services within the regional portfolio. The required work schedule for this position is 8:00 AM - 5:00 PM PT for Los Angeles-based candidates, and 9:00 AM - 6:00 PM CT for Minneapolis-based candidates.

ESSENTIAL FUNCTIONS:

• Regional Operations Management
• Management & Development
• Budget & Vendor Management
• Service Excellence & Continuous Improvement
• Communication & Liaison

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES): Education: Bachelor's degree required; an equivalent combination of education and/or work experience will be considered in lieu of a degree. Experience: Minimum of 5 to 7 years of progressive experience in office services, facilities management, or related operational role, preferably in a law firm or professional services environment. Minimum of 3 years of supervisory experience, including managing Office Services employees across multiple locations. Experience with multi-site operations management strongly preferred. Prior experience implementing or maintaining standardized service delivery models preferred.

Knowledge, Skills, & Abilities: Strong leadership and people management skills with the ability to motivate and develop geographically dispersed teams. Excellent organizational and project management skills with the ability to manage competing priorities across multiple locations. Strong analytical and problem-solving skills with a continuous improvement mindset. Excellent verbal and written communication skills with the ability to interact effectively with all levels of firm personnel. Sound business and financial acumen, including experience with budget management and vendor oversight. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and BigHand or similar workflow management tools. Ability to travel regularly between assigned regional offices. Strong customer service orientation with a commitment to delivering exceptional support. Ability to work independently, exercise sound judgment, and make decisions within established guidelines. Knowledge of office services operations including mail/courier services, records management, reprographics, facilities maintenance, and front-of-house services.

WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

COMPENSATION & BENEFITS The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are: Los Angeles: $115,000 - $130,000 Minneapolis: $110,000 - $125,000