Sales and Service Manager

Job Description

Job Description

Benefits:

• Free uniforms
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

About the Role:
Goldfish Swim School MFO is looking for an energetic and passionate Sales and Service Manager to join our team in Brighton, MI! In this role, you'll lead the charge in delivering an exceptional member experience while driving enrollment growth and building a world-class customer service culture. If you love people, thrive in a fast-paced environment, and are ready to make a splash, we want to hear from you!

Responsibilities:

• Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students
• Oversee front desk operations and ensure a seamless, welcoming experience for all members and guests
• Train, coach, and develop customer service staff to meet and exceed performance standards
• Manage member retention efforts including follow-ups, resolving concerns, and building lasting relationships
• Monitor and report on sales metrics, enrollment trends, and service KPIs
• Coordinate with school leadership to implement promotions, events, and community outreach initiatives
• Handle member inquiries, complaints, and escalations with professionalism and care
• Manage social media accounts

Requirements:

• 2+ years of experience in sales, customer service management, or a related leadership role
• Proven track record of meeting or exceeding sales goals and driving revenue growth
• Strong leadership skills with experience supervising and motivating a team
• Excellent communication and interpersonal skills with a customer-first mindset
• Proficiency with CRM software, scheduling systems, or point-of-sale platforms
• Ability to work flexible hours including evenings and weekends as needed
• Passion for child development, swim education, or family-oriented services is a plus

About Us:
Goldfish Swim School MFO is part of the nationally recognized Goldfish Swim School franchise, dedicated to teaching children the life-saving skill of swimming in a fun, safe, and nurturing environment. Families love us for our expert instruction, warm water pools, and the confidence we build in every child. Our team members enjoy a positive, mission-driven workplace where their work truly makes a difference in the lives of kids and families every single day.