Enrollment & Outreach Coordinator

Description Responsible for outreach and enrollment assistance for current patients of Family Care Health Centers (FCHC) and residents in the centers’ service area regarding health insurance options under the federal insurance exchanges, Missouri (MO) HealthNet and Children’s Health Insurance Program (CHIP). The Enrollment & Outreach Coordinator will facilitate enrollment in the Health Insurance Marketplace. Interdepartmental Relationships Department Officer: Chief Operations Officer Reports to: Community Health Director Supervises: None Primary Responsibilities Provides outreach and enrollment assistance for current patients of FCHC and residents in centers' service area regarding their health insurance options. Helps individuals understand and access affordability options (federal insurance exchanges, MO HealthNet and CHIP) following all training guidelines. Provides information and assistance in a fair, accurate, and impartial manner. Provides culturally and linguistically appropriate assistance to diverse communities and individuals with disabilities. Consults with FCHC staff and community support groups to identify outreach opportunities. Enrollment Assistance (80%): assists persons with enrollment in a federal insurance exchange, MO HealthNet, or CHIP and tracks the status of applications, assisting in completing the enrollment process. Outreach (20%): provides outreach for patients and staff to understand affordable health insurance coverage, educates health center staff at all sites, and delivers educational materials to community partners. Delivers presentations to community groups both on‑site and off‑site. Represents the health center at health fairs and other events to provide education regarding health insurance coverage. Contributes to Health Center community health activities and participates in staff problem‑solving groups. Participates in all trainings required for the position and in department meetings and program evaluation meetings. Performs other duties as assigned. Working Relationships Inside Health Center: All inclusive. Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc. Qualifications High School Diploma or G.E.D. Certificate required; Bachelor’s Degree preferred. Knowledge and demonstration of eligibility and enrollment rules, knowledge of qualified health plan options, knowledge of privacy and security standards. Experience and demonstrated ability to work effectively and independently with the underserved and vulnerable populations. Ability to successfully complete all required and applicable federal and/or state consumer assistance training; obtain license as an enrollment specialist, if required. Excellent communication skills with advanced computer skills. Maintain a valid driver’s license; ability to travel between health center sites and throughout the service area. Continuing Education Satisfactory maintenance of continuing education, where applicable. Confidentiality Respect for and maintenance of client and staff confidentiality is required. The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder). #J-18808-Ljbffr