Employee Relations Manager

West Hollywood, California, United States We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. Compliance Stay informed on local, state, and federal labor laws across the U.S. and Canada; assess operational impact and partner cross-functionally to implement compliant workflows. Lead full-cycle policy updates for U.S. and Canadian employee handbooks and state/provincial appendices, aligning company practices with evolving legislation Audit pre-hire and onboarding compliance across retail and corporate locations, ensuring adherence to Form I-9 verification, FCRA rules, state-mandated wage notices, and required disclosures. Partner with Payroll and Field Leadership to support wage and hour compliance, including timekeeping practices, meal/rest break rules, minor labor laws, and final pay requirements. Provide guidance on internal processes for employee safety and medical accommodations (ADA, workers' compensation, leave of absence return-to-work) to minimize risk and ensure equitable outcomes. Partner with HR Business Partners to oversee tracking for mandatory state/provincial trainings, conduct regular compliance audits, and maintain statutory record retention schedules. Enforce standard operating procedures across field retail, head offices, and distribution center to eliminate operational gaps and compliance risks. Employee Relations Act as a trusted advisor to retail field leadership, providing strategic guidance on sensitive and complex employee relations matters. Lead and manage high-risk employee relations cases from intake through resolution, ensuring a fair, consistent, and compliant approach. Coach and upskill HRBPs and Field leadership on managing low-to-mid-level ER matters and executing thorough, compliant investigations Partner with Heads of People Partnering, Payroll Manager, and legal counsel (as needed), on high-risk employee relations matters to deliver policy-aligned, risk-mitigated outcomes for AllSaints and John Varvatos. Develop and deliver training programs for retail and department leaders, based on identified employee relations trends and risk management needs. Analyze ER metrics and compliance audit trends to identify root causes, mitigate risk, and recommend data-driven enhancements to overall People & Culture strategy Establish clear metrics, compliance SLAs, and standardized investigation templates to drive consistent, repeatable outcomes across both brands. Contribute to leadership development efforts, including coaching and supporting performance management processes. WHAT SKILLS DO I NEED? Strong drive to establish consistent compliance standards and standard operating procedures across multi-unit operations within AllSaints and John Varvatos. Excellent communication, interpersonal, and influencing abilities—skilled at building trust and partnerships across all levels of the organization Meticulous attention to detail with an uncompromising commitment to accuracy in investigations, recordkeeping, and policy drafting. Self-motivated and comfortable operating independently; takes direct ownership of complex ER cases and compliance projects from intake through completion with urgency. Proven track record of leading multi-site workplace investigations and resolving sensitive employee relations matters using an objective, fact-based approach grounded in labor law, documentation, and sound judgment. Strong project and time management skills, with the ability to juggle competing priorities, meet deadlines, and drive multiple projects to completion in a fast-paced environment. Confident, innovative, and always seeking smarter, better ways to work Open to occasional travel as needed by the business (estimated up to 10–15%) EXPERIENCE 5+ years of experience in human resources, with a minimum of 3 years specializing in employee relations, employment law, and compliance Bachelor’s Degree or equivalent experience required, SHRM/PHR or formal workplace investigation training a plus Prior experience providing HR support to multiple worksites, and varying levels within the organization. Comprehensive knowledge of U.S. and Canadian multi-state employment laws and compliance, with direct experience navigating California, New York, and Toronto jurisdictions. Background working in partnership with cross-functional HR teams, field leadership, and department managers Track record of coaching and advising managers on performance management, progressive discipline, and conflict resolution Proficiency in Google Workspace and HRIS systems This is a full time salaried position available at a rate of: $110K - $120K USD/Yearly. ABOUT THE LOCATION Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITS Health and Wellbeing Benefits AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner. Medical, Dental, Vision, and Flexible Spending Accounts (FSA) & Dependent Care Accounts Commuter & Parking Saving Accounts 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching Enhance Paid Parental Benefits Voluntary Additional Life & Disability Coverage for Spouse and Child(ren) Basic Life and Disability Short/Long-Term Disability Employee Assistance Programs Personal Clothing Discount Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time. #WeAreAllSaints Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help. #J-18808-Ljbffr