Client Services Coordinator

Careerscape is supporting a client opening for an On-site Entry-Level Client Services Coordinator. This role focuses on supporting client relationships, coordinating service requests, maintaining accurate records, and ensuring clients receive timely and professional assistance throughout their experience.

This is an excellent opportunity for someone who is organized, detail-oriented, and interested in building a career in client services, account management, customer success, or business operations.

The Client Services Coordinator will work closely with clients and internal teams to coordinate requests, resolve inquiries, manage documentation, and help deliver exceptional customer experiences.

This role is ideal for candidates interested in client relations, customer support, business operations, or account coordination.

Responsibilities

• Serve as a primary point of contact for client inquiries
• Coordinate client requests with internal departments
• Maintain accurate client records and documentation
• Schedule meetings and follow up on client communications
• Track service requests and ensure timely resolution
• Prepare reports, presentations, and client documentation
• Monitor customer satisfaction and resolve issues professionally
• Update CRM systems with client information and activities
• Support account management and onboarding activities
• Assist with process improvements and operational projects
• Collaborate with cross-functional teams to deliver quality service
• Perform additional administrative and client support duties as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 0–2 years of experience in customer service, administration, client support, or related roles
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• High attention to detail and problem-solving skills
• Proficiency with Microsoft Office and Google Workspace
• Familiarity with CRM software is a plus
• Ability to work effectively in an on-site team environment
• Professional, dependable, and customer-focused mindset

Benefits

• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Account Manager, Client Success Manager, Customer Experience Manager, or Operations Coordinator roles
• Performance-based bonuses
• Professional development and certification opportunities
• Collaborative and supportive on-site work environment

Job Type: Full-Time | Work Type: On-site | Industry: Customer Service | Experience: Entry