Partner Success Data Specialist-Full Time Remote

Partner Success Data Specialist- Full Time Remote Our Organization CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMOs raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting. Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development. For more information, visit Position Overview The Partner Services team works collaboratively with stations, vendor partners, and internal teams to deliver high-quality fundraising, analytics, and data services to the public media system. Reporting to the Senior Partner Success Manager, the Partner Success Data Specialist will serve as a primary point of contact for stations participating in CDP's data products and services, including the National Reference File (NRF), NPR Basic Donor Data Matching Program, CDP Insights, Epiphany and related offerings. This is a client-facing role that combines relationship management, onboarding, project coordination, operational administration, and data support. The successful candidate will help organizations successfully adopt and utilize CDP's data products by managing onboarding, facilitating data submissions, resolving issues, coordinating internal resources, and ensuring an exceptional client experience. The ideal candidate enjoys building relationships, keeping complex projects moving forward, and helping clients navigate processes and requirements. They are highly organized, proactive, and comfortable serving as a liaison between clients, technical teams, and vendor partners. Key Responsibilities Client Onboarding & Success Serve as the primary onboarding contact for public media organizations participating in NRF, NPR’s Basic Donor Data Matching Program, and other CDP data services. Guide organizations through onboarding requirements, timelines, documentation, and implementation steps. Build strong relationships with station staff and provide consultative support throughout the client lifecycle. Establish clear milestones and follow-up processes to ensure successful onboarding and adoption. Administrative & Process Management Maintain accurate records within Salesforce and ensure client information remains current. Coordinate, generate, and track the execution of legal agreements, service orders, and related documentation through established workflows. Support and coordinate related client administration activities related to the NRF, NPR’s Basic Donor Data Matching Program, CDP Insights, and Epiphany. Support ongoing administration of CDP data and analytics products, including user access and reporting tools (Tableau, Salesforce, & other communication platforms. Support organizations with file creation, submission requirements, and onboarding processes. Coordinate setup of user access, file transfer systems, and reporting platforms. Monitor monthly data submissions and proactively follow up with participating organizations. Manage recurring client communications related to submissions, refreshes, and reporting schedules. Client Support & Issue Resolution #J-18808-Ljbffr Contributor Development Partnership, PBC