Sales Engineer NA #1352

Job Description

Key Responsibilities

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• Pre-Sales support for the sales staff
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• Assisting in the creation and delivery of sales presentations.
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• Presenting technical information regarding current products and possibly future products.
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• Gathering product requirements to be included in possible future products.
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• Acting as a consultant on network design and implementation as it pertains to RAD products.
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• Account support
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• Tracking all feature requests.
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• Tracking all issues in the software and/or hardware that are to be addressed in future releases.
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• Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches.
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• High-level support as part of a TAC escalation plan for critical problems
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• Onsite support for P1 issues
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• Executive briefings on the problem and resolution
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• Working with the customer to ensure the fix or workaround is sufficient.
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• Assist in the identification of new opportunities with assigned accounts.
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Lab Trial support.

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• Direct support with the assistance of the TAC POC engineer, all lab activity for assigned accounts.
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• Main point of contact for lab engineers and lab testers to for all technical information.
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• Responsible for Alpha / Beta trials and the control of such releases
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• 30-50% travel required.
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Qualifications

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• Candidates must have a BS degree or equivalent experience in a related technology field.
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• 5 + years of experience in providing networking solutions in a fast-paced high-technology environment, preferably in a customer-facing systems/sales engineering role.
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• Detailed knowledge of TDM, packet network and wireless technology and products, including Carrier Ethernet, SONET, PDH, Analogue voice, Security, virtualization, etc.
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• Strong understanding and in-depth knowledge of Critical infrastructure verticals such as utilities (power companies, Oil & Gas, Water), transportation, and air traffic control
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• Ability to handle and manage RFPs.
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• Excellent written and verbal communication skills.
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