Branch Manager

Branch Manager

Location: USA - Buffalo, 237 Main St Division: Air & Sea

Summary: A DSV Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

Duties and Responsibilities:

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability
• Regularly visit key clients to identify opportunities for further business development
• Oversee branch operations to ensure compliance with industry regulations and internal standards
• Use financial reports to manage cash flow, improve transportation yield, and control expenses
• Focus on driving profitable growth by increasing revenue and improving operational efficiency
• Develop and implement strategies to keep the branch competitive in the freight forwarding market
• Leverage market insights to adapt and enhance the branch's operational performance
• Work closely with the leadership team to align branch goals with overall company objectives
• Promote a culture of integrity, transparency, and constructive feedback within the branch
• Travel as required

Supervisory Responsibilities:

• Hire, train, and develop a high-performing team aligned with the company's mission
• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement
• Smoothly integrate new hires into the organization and provide ongoing support for their development
• Recognize and reward top performers while creating growth opportunities for all employees

Educational background / Work Experience:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred
• At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred

Skills & Competencies:

• Lead Yourself: Honor your commitments, act as a strong ambassador for the company, and maintain a high level of self-awareness
• Lead Your Team: Set ambitious goals for the branch team, track performance, and motivate employees to deliver outstanding results
• Lead Your Business: Act in the interest of ONE DSV, ensuring branch operations align with the broader organizational goals
• Strong leadership, team-building, and delegation skills
• Excellent communication, analytical, and problem-solving abilities
• Ability to manage multiple tasks effectively under pressure and adapt to changing market conditions
• High level of initiative and personal accountability

Language skills:

• Fluency in English is required. Knowledge of additional languages is a plus.

Computer Literacy:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Physical and/or Mental Requirements / Working Conditions:

• Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Hours can be extensive as well as occasionally staggered for multi-shift access.
• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment.
• Specific vision requirements of this job include close vision and distance vision.
• Minimal travel maybe required for this role domestically and internationally.
• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment:

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time.

*Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $99,500 - $148,500 Annually. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future.

To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.