Director, Network Operations

Role Description

As a Director, Network Operations, you will be responsible for the leadership, development, and management of the VSN MNS Operations. Your primary responsibilities will include:

• Direct management of the design/engineering, project management, NOC services, and installation departments.
• Collaborating with sales, product development, finance, billing, accounts payable, and human resources to grow the business.
• Making strategic decisions that affect the entire VSN business.
• Focusing on process development, implementation, KPI development and management, product training, employee development training, business unit P&L, and delivering strategic plans.

Qualifications

• High School Diploma or equivalent - Required
• Bachelor's Degree in Executive Management, Business Management, Communications, and/or related field - Preferred
• 12 or More Years Management Experience with an industry financial background and the desire for continued professional development - Required
• Computer Literacy - Must be highly proficient in MS Word, PowerPoint, Power BI, and Excel.
• Organization Skills - Must be able to multi-task and manage multiple projects.
• Communication and Interpersonal Skills - Must be able to effectively communicate at the highest levels to internal and external customers and senior management.

Requirements

• Responsible for maintaining budgeted profit margins of MNS business.
• Lead pricing and cost reduction initiatives to achieve budgeted expectations.
• Attend monthly Financial Reviews with Vector senior leadership.
• Evaluate, adjust, and assist in the development of operational infrastructure for Installation, Engineering, Billing, AP, Procurement, NOC Services, and Technical Services.
• Collaborate with corporate personnel to achieve problem resolution and efficiencies.
• Communicate corporate office initiatives to department managers.
• Involved in planning and implementation of the VSN remote office expansion program.
• Performance management and development of employees, including performance reviews.
• Recruiting and hiring the best talent for the organization.
• Build and/or maintain team atmosphere for current employees.
• Promote and enforce Vector values and culture as well as the company’s policies and procedures.
• Collaborate with accounting management and assist with streamlining existing accounting processes for better efficiency.
• Attend sales appointments as necessary.
• Assist sales team in evaluating potential new business for existing clients and new prospects.
• Work with new and existing customer base to ensure customer satisfaction.
• Attend any work industry trade shows.

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• HSA/FSA programs.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401 (k) retirement savings plan after just 60 days.
• 7 Company Holidays, plus 2 Floating holidays of your choice.
• Paid Time Off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).