Director, Operations

Role Description

CEFALY Technology is seeking an experienced operations leader to strengthen and scale the organization's global supply chain, logistics, fulfillment, and operational planning capabilities. This individual will serve as the functional leader for Operations and will be responsible for ensuring reliable product availability, efficient distribution, regulatory-compliant international trade activities, and scalable operational processes that support continued growth.

A critical priority for this role will be improving end-to-end supply planning and inventory management processes while strengthening operational visibility, forecasting accuracy, fulfillment performance, and logistics execution across global markets. This position will provide strategic oversight of third-party logistics providers, transportation partners, and operational systems while helping build long-term organizational capability through process standardization, continuous improvement, and operational excellence initiatives.

The role serves as a strategic and hands-on partner across Quality & Regulatory Affairs, Finance, Customer Service, Product Development, Commercial, and leadership teams to ensure operational excellence, business continuity, and scalable growth.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Engineering, Business Administration, or related field required.
• MBA or advanced degree preferred.
• 8–12+ years of progressive operations, supply chain, logistics, or fulfillment leadership experience.
• Experience managing contract manufacturing partners and suppliers.
• Demonstrated experience within the medical device industry or another highly regulated industry such as pharmaceuticals, biotechnology, diagnostics, aerospace, or healthcare technology.
• Proven experience managing global supply chains, international logistics, and inventory planning functions.
• Demonstrated experience overseeing third-party logistics providers, distribution partners, and transportation networks.
• Experience supporting import/export compliance programs and international trade operations.
• Experience leading Sales & Operations Planning (S&OP), demand planning, or integrated business planning processes.
• Demonstrated success improving operational performance, inventory management, and customer service levels.
• Experience supporting global commercial operations and multi-country distribution networks preferred.

Requirements

• Strong understanding of supply planning, inventory management, logistics, fulfillment operations, and global trade compliance.
• Knowledge of import/export regulations, customs requirements, and international transportation practices.
• Strong understanding of ERP systems, operational reporting, and supply chain planning tools.
• Excellent analytical and data-driven decision-making capabilities.
• Strong project management and organizational skills.
• Ability to identify operational risks and develop practical mitigation strategies.
• Excellent communication and cross-functional influencing skills.
• Strong leadership presence and ability to drive organizational change.
• Ability to manage multiple priorities within a fast-paced, growth-oriented environment.

Benefits

• Health insurance (80% employer-paid)
• Employer-paid Dental and Vision
• Short-Term and Long-Term Disability
• Group Life Insurance
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays