Secretary II NYU Langone Orthopedic Hospital FT 35 hrs per week 5 Day Schedule Including a Week[...]

Position Summary We have an exciting opportunity to join our team as a Secretary II. Job Responsibilities Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre‑authorized. Prepares the daily schedule. Refers all inquiries regarding pre‑authorizations/certifications to the Medical Secretary. Maintains and receives files for the area. Maintains files in an organized and up‑to‑date manner to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for the area section. Distributes materials according to content of communications and departmental procedures. Logs materials with respect to time and date when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent Medical Center procedures. Maintains copies for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies. Performs other related duties as needed by providers and supervisors. May assist, provide guidance and/or train less senior staff with completing intake related duties. Prepares simple, routine memorandum letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparation for conferences and related duties. Provides reception assistance (i.e., greets patients, answers calls; requests for assistance are directed to the proper individual, etc.). Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs caller to the appropriate person or area. Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collects and asks patients to sign documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior staff. Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion. Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multiplan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate. Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately, and according to instructions. Writes materials clearly and legibly. Minimum Qualifications High School diploma. Three years of relevant clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required. Preferred Qualifications Knowledge of computer‑based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Orthopedic Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Orthopedic Hospital is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $60,019.85 - $64,273.53 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone Health