Contracts Clerk

Contracts Clerk

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

The Contracts Clerk provides daily office support for tour reception and sales representatives indirectly supporting the prospective customers by checking them in for their presentation, assigning a tour representative and typing contracts. Performs daily tasks to ensure the efficiency of the administration office including data entry for tour entry and gifting, typing and processing timeshare sales contracts; processing all aspects of sales agreements, updating any modifications on sales and handling customer service calls after the sale. Location: Palm Beach Shores, FL

Why You'll Love Working at Vacatia

• Build the Future: Be the first voice a potential guest hears, turning a selected entry form into a tangible vacation opportunity.
• Impact That Matters: Directly drive the growth of our travel portfolio by successfully qualifying leads and overcoming initial objections.
• Innovation at Scale: Demonstrate technical agility by utilizing proprietary software to organize large-scale outreach data and execute a consistent, high-frequency call-back schedule.
• Autonomy and Ownership: Take full ownership of your lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.
• Culture of Growth: Work closely with leadership and Travel Coordinators in a collaborative environment focused on professional interaction and excellence.

Your Impact

• Greets customers arriving for their presentation. Assigns the representative to the customer and distributes recording devices to the representatives.
• Prepares gifts for customers and monitors premium inventory.
• Types timeshare sales contracts; processes, scans and mails (if necessary) contract paperwork, including changes to contracts; such as pending sales going to OW, cancellation letters, updating PAC, addendums and other customer correspondence.
• Maintains Customer Interaction (after sale)
  • Processes down payments on sales.
  • Completes customer correspondence letters, addendums to contracts, including making payment amount and date adjustments, demand letters for late payments.
  • Assists customers with inquiries after sale; including general contract questions and questions regarding their ownership.
  • Assists Verification Loan Officers (VLOs) with general customer questions and contract corrections.
  • Facilitates communication with the VLO and/or salesperson.
  • Verifies and balances all customer tours in relation to actual tours at the resort
• Obtains equities from current timeshare mortgage in preparation for potential sales upgrades.
• Checks equity status as requested.
• Calls Corporate to ascertain if customer payments, late fees on maintenance, and taxes are current.
• Perform other duties as assigned.

What You Bring

• Relevant work experience with a HS Diploma or equivalent is preferred.
• Ability to use internal Company software for contracts.
• Knowledge of Microsoft Office®, Word®, and Excel®.
• Skill and ability to type accurately in a highly charged sales environment.
• Must be able to perform general office duties.
• Ability to communicate effectively with many types of customers.
• Must be able to work weekends, holidays and extended hours, if needed.
• Florida Notary Public certification

Benefits

• Uncapped earning potential
• Competitive Commission structure
• Weekly pay
• Paid training
• Paid Time Off
• Health, Dental, Vision Insurance
• 401(k) with company match
• Life insurance and Accidental Death and Dismemberment (AD&D) insurance
• Wellness Program (subject to provider availability)
• Employee Assistance Program
• Tuition Reimbursement Assistance
• Employee Discounts (Tickets at Work, Perks at Work)

Join Us

Join us at the start of something big. If you're ready to design for impact and build what's next in guest acquisition, we'd love to hear from you.