Senior Manager, Operational Excellence

Role Description

Sodexo is seeking a Senior Manager, Operational Excellence to support a large, global Corporate Services account based out of Rahway, NJ. This remote leadership role is responsible for driving operational excellence strategies that enhance service delivery, standardize processes, and improve performance across a complex, multi-region Integrated Facilities Management (IFM) portfolio.

• Lead the operational excellence strategy across a global Corporate Services account, driving process standardization, continuous improvement, and operational performance.
• Oversee operational governance, KPI reporting, and data integrity while translating business insights into actionable recommendations for account leadership and client stakeholders.
• Manage cross-functional improvement initiatives from concept through implementation, ensuring sustainable adoption into day-to-day operations.
• Partner with technology, operations, and functional leaders to optimize digital solutions, reporting capabilities, and operational processes that improve efficiency and service delivery.
• Coach and develop geographically dispersed teams while fostering a culture of accountability, innovation, collaboration, and operational excellence.
• Build strong relationships with senior client stakeholders and internal leadership to align strategic priorities, improve contractual performance, and support long-term business growth.

Qualifications

• Bachelor's degree or equivalent experience, with formal project management or continuous improvement certification (PMP, PRINCE2, Agile, Lean Six Sigma, or similar) preferred.
• 10+ years of experience leading operational excellence, transformation, continuous improvement, or business optimization initiatives within large, complex organizations.
• Demonstrated success driving process improvement, operational standardization, KPI performance, and measurable business results across multi-site or global environments.
• Strong analytical and business acumen with experience leveraging data, dashboards, and reporting tools to influence operational and strategic decisions.
• Proven ability to lead cross-functional teams, manage executive-level stakeholders, and communicate effectively across diverse global organizations.
• Willingness to travel approximately 30–40% to support client locations, operational initiatives, and leadership meetings.

Requirements

• Minimum Education Requirement: Bachelor’s Degree or equivalent experience.
• Minimum Functional Experience: 5 years.

Benefits

• Medical, Dental, Vision Care and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.
• More extensive information is provided to new employees upon hire.