Senior Manager, GTM Operational Excellence

Role Description

As the Senior Manager, GTM Operational Excellence, you will architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them.

At Remote, AI handles our operational floor (ticket resolution, knowledge retrieval, routine fixes). Your mission is to lead a high-performing team focused on the operational ceiling:

• Identifying root causes of friction
• Designing enterprise-grade systemic fixes
• Partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale

You will have a seat at the table in shaping our AI-integrated operations strategy.

Qualifications

• Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment, with at least 2–3 years of experience successfully managing and scaling high-performing teams.
• A proven track record of building, scaling, and maturing GTM systems and processes from mid-stage growth through enterprise scale.
• Deep working knowledge of Salesforce and complex GTM tech stacks (e.g., Enterprise CPQ, automated lead routing, complex compensation tooling).
• A strong builder's mindset with hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations.
• Exceptional written and verbal English communication skills, with a proven ability to distill complex operational challenges into clear, actionable executive narratives.
• Prior experience working in a globally distributed, asynchronous environment is a strong plus.

Requirements

• Define and execute the multi-quarter strategy and vision for GTM Operational Excellence, aligning it with Remote’s overarching growth and revenue goals.
• Hire, develop, and lead a high-performing team of operations managers and analysts.
• Serve as the primary strategic partner to VP and C-level leaders across GTM, Systems, Product, and Finance.
• Oversee the strategy for Remote’s AI ticketing layer, automated knowledge bases, and AI agent tuning.
• Lead deep root-cause analyses on complex enterprise-level operational issues.
• Own the post-mortem process for major operational incidents.
• Establish and mature Remote’s global change management framework.
• Own the KPIs that define operational health.

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces