Help Desk Manager

Base pay range: $90,000.00/yr - $110,000.00/yr About the Role Are you looking to manage a helpdesk team and create a positive team culture? Do you want to work alongside VIP Clients delivering high-quality service? What you get Full Benefits Generous compensation Opportunity to work with the Director Chance to lead a team of engineers A hybrid schedule that you can choose between 3-5 days onsite Responsibilities Supervise and optimize a Helpdesk team of 7-15 Engineers Act as an Escalation point for Help-desk operations Create a positive environment within the office Work closely with VIP clients Ensure smooth transition from projects to service operations Must Haves MSP Experience Background as an IT Professional Strong evidence of leading a team of engineers successfully Outstanding analytical skills, recognizing patterns to improve performance High-level communication skills to work closely with VIP Clients Ability to manage escalations Experience meeting SLAsGood at multitasking in a fast-paced environment Click the button below to apply! Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Management Industries Staffing and Recruiting, IT Services and IT Consulting, and Technology, Information and Media Benefits 401(k) Medical insurance Vision insurance Pension plan Paid maternity leave Paid paternity leave Referrals increase your chances of interviewing at Franklin Fitch by 2x #J-18808-Ljbffr Franklin Fitch