Director of Partnerships, Strategic Accounts CST

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Strategic Channel Prioritization
  • Conduct market research and analyze industry trends to identify strategic opportunities that align with Charlie Health's mission and objectives
  • Design and implement partnership strategies to address both short- and long-term growth opportunities
  • Collaborate with Business Development representatives to ensure strategies are actionable and aligned with on-the-ground execution
• Develop a data-driven framework for evaluating and prioritizing strategic channels, including employers, education, government agencies, national providers, and digital health companies
• Assess and refine resource allocation based on channel performance, market dynamics, and organizational goals
• Continuously monitor and measure the efficacy of each channel, providing actionable recommendations on whether to expand, optimize, or pivot investmentPartnership Strategy Development
• Cross-Functional Leadership and Alignment
• Drive internal alignment across departments (e.g., sales, marketing, clinical, and operations) to ensure strategic partnerships are supported and prioritized effectively
• Lead resource allocation discussions to support high-priority initiatives and partnerships
• Foster a collaborative environment to align goals and execution plans across the organization
• Implementation and Execution Oversight
• Support the implementation of strategic partnerships by acting as a key facilitator between Charlie Health and partner organizations
• Oversee project management for partnership lifecycles, including scoping, contracting, program design, and launch
• Ensure partnerships are operationally set up to drive measurable success, leveraging internal teams to streamline processes
• Measurement and Optimization
• Establish and monitor key performance indicators (KPIs) to evaluate the success and ROI of partnerships.
• Analyze performance data to optimize existing relationships and inform future strategies
• Deliver regular reports and insights to senior leadership to support data-driven decision-making
• Industry Expertise and Representation
• Act as Charlie Health's in-house expert on relevant markets and partnership opportunities, providing insights and strategic guidance to internal stakeholders
• Represent Charlie Health at industry events, conferences, and trade shows to enhance visibility and network with key stakeholders

• Bachelors degree in Business, Analytics, Finance, or similar analytical subject area
• Based in Central Time Zone
• 5+ years in strategy, partnerships, or business development roles, preferably in healthcare or a related field
• Proven experience leading strategic initiatives and managing cross-functional teams
• Strong track record of analyzing market trends and creating actionable strategies
• Exceptional analytical and problem-solving skills with a data-driven approach to decision-making
• Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels
• Proficiency in CRM tools (e.g., Salesforce) and familiarity with partnership lifecycle management
• Expertise in project management and driving initiatives to completion
• Passion for healthcare services
• Highly analytical, with an ability to construct data-driven recommendations
• Exceptional communication, interpersonal, listening and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-started and natural multitasker
• Meticulous attention to detail

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $150,000 and $180,000 per year at the commencement of employment. The target total cash compensation range, including potential bonus, will be between $194,000 and $234,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #li-remote

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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