Administrative Assistant - Student Services

Job Description

Job Description

Position Summary

This position operates in a team environment and requires excellent communication skills, as well as the ability to provide a high level of customer service to students, instructors, and guests both in person and over the phone. Key responsibilities include greeting and orienting visitors, assisting with student enrollment, supporting daily and weekly registration processes, and performing various administrative tasks. The role demands strong attention to detail and accuracy while working in an open office setting. This is a full-time approx. (40 hrs/wk), non-exempt hourly and benefits eligible position reporting to the Student Services Manager. Must be available to work weekends and holidays as needed and on a rotational schedule.

Position Responsibilities

• Greet & orient students, instructor & visitors to the Folk School.
• Answer inquiries and provide information about the Folk School and activities for the week.
• Process and edit registrations including emailing invoices and corresponding communications.
• Conduct weekly class registration packet setup for student/instructors and instructor end of week packets.
• Print student and instructor certificates.
• Respond to e-mail inquires.
• Collect student material fees including going to classes, procuring material fees from students in various forms of payment.
• Count, maintain and record student material fee payments for deposit and submitting payments to the finance department.
• Maintain and reconcile the cash box weekly.
• Coordinate Folk School shuttle service needs for students and instructors including gathering airline information and providing arrival details to the shuttle service driver, sending out shuttle information notifications to shuttle riders and coordinating lunch needs for the Saturday shuttles.
• Assist in resolution of student class and housing conflicts.
• File student registrations and other necessary information.
• Assist in special events and events that are scheduled on campus throughout the year.
• Manage campus mail and lost and found.
• Other related duties as assigned by the Student Services Manager.

Education and Experience Requirements

• Minimum High School Diploma or equivalent required
• Proficient in Microsoft Office and using a computer and computer systems
• Proficient using phones and phone systems
• 2- 3 years knowledge of and experience in customer service
• Prior office experience preferred

Position Skills/Aptitudes

• Possess good communication skills (written, verbal and listening).
• Requires a solid understanding and proficiency in basic math skills, including addition, subtraction, multiplication, division, and the ability to perform accurate calculations and data entry.
• Self-motivated, highly organized, detail oriented and able to multi-task.
• Ability to adapt to different situations and changing work processes to accommodate customer needs.
• Be reliable, act with integrity and honesty.
• The willingness to be a team player and assist as needed in Folk School administrative needs and operations.
• The willingness to learn, generate reports and enter data in the Folk School’s computer registration system – Configio.
• Must be proficient in Microsoft Excel. Ability to perform basic to intermediate functions, including formulas, data entry, formatting, sorting and filtering, and basic calculations. Candidates must successfully complete an Excel skills assessment as part of the interview process to be considered for the position.

Pay & Benefits

The pay for this position is approximately $16.75 per hour. The Folk School offers a comprehensive benefits package, including health, dental, and vision insurance; two tuition-free classes per year; free lunch options; and generous paid time off.

Physical Demands:

This position requires travel and the ability to drive a car. A current driver’s license is required. The position requires that the employee be able to walk unaided up and down hills and over uneven terrain, bend, stoop, and have use of fine and gross motor skills. The work of this position frequently requires the use of hands to handle or touch objects, tools, or controls. The employee must occasionally lift and/or move heavy objects or boxes, up to 40 pounds. While performing the duties of this job, the employee will likely need to sit and to work at a computer. Must be able to work evenings, weekends and holidays, as needed. This position requires fluency in English.

Application:

To be considered for this position, please submit the following materials.

1. Cover letter that expresses your desire to work at the Folk School and reasons for interest in the position.
2. Resume detailing education and work experience.
3. Contact information for three professional references.

Review of applicants will begin immediately and continue until position is filled.

JCCFS is an EEO Employer. EEO employers are committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, sex, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

John C. Campbell Folk School (“the Folk School”) was founded in Brasstown, North Carolina in
1925, as an experiment in progressive education. As of 2021, the Folk School offers over 850 week
and weekend classes for adults each year in craft, music, and dance. The Folk School also hosts a
full calendar of events, including an annual Fall Festival and weekly concerts and dances. Listed as
a historic district on the National Register of Historic Places, the 270-acre campus includes fifteen
studios, fourteen student houses, a dining hall, a community house for student gatherings and
events, and a History Center. The Craft Shop, a fine craft gallery, showcases a diverse selection of
traditional and contemporary Appalachian craft. John C. Campbell Folk School operates as a
nonprofit 501(c)(3) organization with support from individuals, foundations, and
other organizations.

Company Description

John C. Campbell Folk School (“the Folk School”) was founded in Brasstown, North Carolina in\r\n1925, as an experiment in progressive education. As of 2021, the Folk School offers over 850 week\r\nand weekend classes for adults each year in craft, music, and dance. The Folk School also hosts a\r\nfull calendar of events, including an annual Fall Festival and weekly concerts and dances. Listed as\r\na historic district on the National Register of Historic Places, the 270-acre campus includes fifteen\r\nstudios, fourteen student houses, a dining hall, a community house for student gatherings and\r\nevents, and a History Center. The Craft Shop, a fine craft gallery, showcases a diverse selection of\r\ntraditional and contemporary Appalachian craft. John C. Campbell Folk School operates as a\r\nnonprofit 501(c)(3) organization with support from individuals, foundations, and\r\nother organizations.