Loan Servicing Specialist

Coordinating the product servicing process, the full-time remote Product Servicing Specialist will manage customer interactions, troubleshoot issues, and oversee the entire servicing cycle while providing support to customers and vendors. Key responsibilities Coordinate service processes between customers, sales, and repair centers while providing technical support over the phone Investigate and address customer complaints and servicing requests, ensuring appropriate resolutions Maintain repair records, conduct monthly repair analysis, and recommend improvements based on service quality evaluations Required qualifications High school diploma or equivalent At least 1 year of experience in Quality, Customer Service, or Engineering Experience in problem-solving through systematic operations Strong time management skills with the ability to prioritize and organize multiple projects Experience in processing and analyzing relevant details to draw concise conclusions