Sales Development Representative

Job Description

Job Description

The Company

Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role

We're looking for a Sales Development Representative with drive, energy, and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting, discovering, and expanding business opportunities. You will identify the right customers, qualify them, help nurture the long-term relationship and convert them to real opportunities. We expect you to have the drive to achieve ambitious goals, and yet work with the team to streamline operational excellence. This is a great opportunity if you want a successful career in tech sales. You will gain a lot of experience that will help get you into closing and/or leadership roles.

This is an outbound-focused role targeting mid-market/enterprise accounts where you'll be proactively building pipeline from scratch rather than working inbound leads.

You might be this person if:

• You have the discipline to work with autonomy in a fast-paced environment.
• You have accomplished something you're really proud of.
• You have a high level of integrity.
• You have AI experience around research and personalization.
• You love prospecting and speaking to future customers.

You need to have:

• Prior experience in lead generation, sales and/or marketing.
• Passion for understanding and explaining technology.
• Exceptional organizational skills and capable of multi-tasking between various tasks.
• Excellent communication and writing skills.
• Impeccable work ethic and dedication towards customers.
• A quick learner with positivity, and a sense of humor.
• Tech-savvy and/or previous experience with web and mobile development projects.
• Formal AI or SaaS lead generation training at an extremely competitive sales environment.
• Experience in digital industries (communities, SaaS, AI, live-streaming, on-demand, e-commerce, gaming, etc).
• Proficient in Salesforce, Salesloft, Linkedin Sales Navigator, LeadIQ, Nooks, Zoominfo (or equivalent tech stack).

What you'll actually do:

• Collaborate with marketing and sales to build a pipeline for mid-market and/or strategic accounts.
• Identify key contacts for target accounts, and firmly build the foundations for sales engagement.
• Engage prospects across multiple channels including phone, email, LinkedIn, and more.
• Add value by providing the right content for each opportunity, ie. case studies, screencasts, presentations, event invitations.
• Manage, track and report sales activities and results using Salesforce.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost . Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we use a variety of compensation data benchmarks from similar-stage growth companies.   A reasonable estimate of the current annual salary range for this role is $100,000 - $125,000 OTE.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.