Implementation Director

Role Description

Our Implementation Team is responsible for turning signed contracts with hospital partners into fully-operational, high-functioning special pharmacy programs. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes:

• Building relationships across the hospital (executives, clinical leadership, physicians, etc.)
• Evaluating existing workflows
• Developing and implementing new processes
• Working with one or more pharmacies
• Connecting the hospital site to the Shields central hub
• Hiring and training team members
• Communicating and supporting the roll-out of the program

The Implementation Director is responsible for all efforts related to the company's implementation efforts with hospital partners. This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling are helpful. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, typically 3-4 days per week.

Qualifications

• Bachelor's Degree or equivalent work experience
• Private Equity and consulting experience; preferably in a healthcare sector
• 5-7 years of experience managing complex projects in healthcare provider organizations
• Strong experience and knowledge related to navigating and executing project-based work in healthcare delivery environments
• Basic subject matter knowledge spanning finance, operations, information technology, HR, training, and marketing
• Experience managing client relationships, including building initial rapport with new clients
• Ability to facilitate meetings in-person and over the phone
• Ability to both lead and influence both directly and indirectly
• Strong relationship building skills
• Strong problem-solving skills and resourcefulness
• Ability to negotiate and reach compromise, especially in multi-party situations
• Outstanding interpersonal, written and oral communication skills
• Excellent time management skills
• Proven track record of success in managing multiple projects/multiple presentation deadlines simultaneously
• Detail-oriented, independent and able to adjust to changing priorities
• Capacity to quickly learn details of pharmacy operations from internal experts
• Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
• Willingness to routinely travel 4 days per week, typically to multiple cities each week

Requirements

• Serve as the “owner” and primary responsible party for ensuring the successful planning and execution across all aspects of complex specialty pharmacy implementation projects
• Define approach to new partner site implementations, develop and drive associated project plans
• Develop effective, collaborative working relationships with key stakeholders at partner health systems
• Own the design and execution of site-based staffing plans
• Manage the process of reviewing existing workflows related to specialty pharmacy program operations
• Collaborate with Shields IT team to implement IT and data analytics infrastructure
• Effectively partner with internal Shields teams to ensure that all departments involved in an implementation meet deadlines
• Demonstrate a willingness and ability to think openly and critically about achieving success in new site implementations
• Autonomously develop high-quality, client-ready materials
• Provide internal and external project status reporting
• Complete weekly reports for customer projects and internal updates
• Other duties as assigned

Company Description