Technical Author

Role Description

At Vitalant, our mission is to save and improve lives through blood donation, research, and innovation. We’re seeking a Technical Author to help advance that mission by developing and maintaining clear, accurate, and compliant Standard Operating Procedures (SOPs) and related documentation that support safe, consistent, and high-quality operations across the organization.

In this role, you’ll collaborate with subject matter experts and cross-functional teams to create and refine procedures that reflect real-world workflows, environments, and regulatory requirements. Your work will drive process consistency, operational efficiency, and adherence to quality and safety standards—helping ensure reliable delivery of life-saving products and services.

What to Expect

• Compensation: $85,000 - $95,000 annually.
• This is a remote, work-from-home position. Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

As a Technical Author , you'll get to:

• Ensure compliance with internal SOPs and external regulations; escalate issues as needed.
• Deliver high-quality customer service and maintain reliable attendance.
• Create, edit, and maintain SOPs and supporting documentation for accuracy, clarity, and compliance.
• Partner with SMEs and cross-functional teams to gather requirements and develop efficient, user-focused processes.
• Identify process gaps and drive continuous improvement initiatives.
• Support SOP governance, including intake, review, prioritization, and implementation of updates.
• Collaborate with training teams to integrate procedures into onboarding, development, and audit readiness efforts.
• Translate complex workflows into clear, actionable instructions and job aids.
• Maintain centralized SOP repository with proper version control and accessibility.
• Ensure documentation aligns with formatting standards, policies, and regulatory requirements.
• Conduct periodic reviews and audits to keep documentation current and effective.
• Stay current on industry trends, tools, and best practices to enhance documentation strategy.

Qualifications

• Bachelor's degree in Technical Writing, English, Communications, Journalism, or equivalent combination of experience and education in related area required.
• Current understanding of federal, AABB, and CLIA standards governing blood industry manufacturing activities preferred.

Requirements

• Licenses/ Certifications: Technical writing certification, professional certificate in editing, or equivalent combination of education and experience required. RN or MLS preferred.
• Experience: Five years proven experience in document development, partially in SOP or process documentation required. Experience in the healthcare, blood banking, or pharmaceutical industry preferred.
• Skills/ Abilities:
  • Exceptional interpersonal, written, and verbal communications.
  • Excellent planning, organizational, and problem-solving skills.
  • Ability to manage multiple projects simultaneously, meet deadlines, and with keen attention to detail.
  • Strong understanding of corporate operations and compliance requirements.
  • Proficiency with documentation tools such as Microsoft Word, Adobe Acrobat, PowerPoint, Microsoft Teams, and Visio.
  • Familiarity with Lean and process improvement principles.
  • Strong customer service skills.

Benefits

• Medical, dental, and vision insurance.
• 401K + 5% company match.
• Tuition assistance up to $5k per year.
• Free basic life and AD&D insurance.
• Free short-and-long-term disability insurance.
• Paid time off.
• Employee Resource Groups.
• Recognition and perks.