Conference Services Manager

Senior Conference Service Manager A luxury resort property in Arizona is seeking a Senior Conference Service Manager with a strong background in upscale hospitality and high-touch event execution. This role is suited to a polished, detail-oriented professional who excels at managing complex, high-demand groups and delivering a seamless conference experience from pre-planning through post-event. Key Responsibilities Serve as the primary point of contact for assigned group and conference clients from contract handover through event completion. Manage all operational details for meetings, conferences, and events, including room blocks, F&B, AV, and ancillary services. Develop and distribute detailed event orders, resumes, and BEOs in coordination with all operating departments. Conduct pre-conference and post-conference meetings with clients and relevant department heads. Anticipate and respond to the needs of high-demand groups, maintaining composure and service standards under pressure. Build strong client relationships to drive repeat business, referrals, and positive post-event feedback. Collaborate with Sales, Catering, Rooms, and Food & Beverage teams to ensure cohesive event delivery. Maintain accurate records within Marriott systems and ensure all billing, concessions, and commitments are properly documented. Participate in weekly event review meetings, forecasting sessions, and departmental planning. Knowledge, Skills & Qualifications Minimum 5 years of conference services or event management experience within upscale or luxury hospitality. Marriott hotel and systems experience is required. Prior resort experience is required; luxury or upper-upscale brand background strongly preferred. Demonstrated experience managing highly demanding groups with complex logistical requirements. Exceptional organizational skills with strong attention to detail and the ability to manage multiple events simultaneously. Professional communication and client-facing skills; confident in high-pressure, fast-paced environments. Proficient in event management platforms, Microsoft Office, and Marriott property systems. Bachelor's degree in Hospitality, Event Management, or a related field preferred. $90,000 base salary plus a competitive bonus. Full details to be discussed during the recruitment process. #J-18808-Ljbffr