Academic Success Coach

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

The Academic Success Coach is a full-time staff position in The Student Success Center. The Academic Success Coach is a collaborative services role focused on retention management, outreach, and early intervention for at risk students. Responsibilities include assisting and guiding students in completion efforts. Coaches also assist students with building necessary skills to become successful and self-directed lifelong learners. The Academic Success Coach mentors and guides students, recommends specific tutor content, and identifies other resources as needed. The Academic Success Coach will also supervise supplemental instruction or other support initiatives as requested by the Director.

Responsibilities

Educational Support and Success Strategies -
Provides mentoring and coaching, and/or tutoring for students to develop and accomplish their personal, academic, and professional goals.
Assists at risk students in creating an Academic Improvement Plan (AIP).
Assists with the development of course materials and presentations to support individual and focus group sessions.
Develops and implements procedures for monitoring and assessing students' progress in accordance with academic success guidelines.
Assists students regarding time management, goal setting/achievement, note taking, test prep and online learning.
Performs outreach to academic classrooms to promote success strategies and identify services of the Student Success Center.

Student Engagement -
Engages students by performing outreach campaigns which can include one-on-one meetings to improve engagement and ensure success.
Refers students to appropriate support services as necessary.
Attends University activities and events to interact with students, faculty, and staff.

Caseload Management -
Maintains accurate/updated records of outreach campaigns and students who have sought assistance.
Maintains accurate records of success coaching materials.

Required Qualifications

Educational Requirements
Knowledge and level of competency are commonly associated with the completion of a baccalaureate degree with a high level of success.

Other Required Qualifications
Possess excellent oral and written communication skills.
Possess excellent customer service skills.

Preferred Qualifications

Preferred Experience
Experience with mentoring, advising, career counseling, and/or providing student services in a higher education setting.
Experience in providing academic support to students and developing mentor programs.


Knowledge, Skills, & Abilities

Knowledge of coaching, instructional and mentoring techniques.
Ability to work with a population of students, lead groups, act independently, take initiative and promote innovation.
Ability to problem-solve to resolve issues, multi-task and manage stressful work demands effectively.
Must have the ability to perform detail-oriented work by developing and maintaining accurate reports and records.
Excellent skills in communication (written, oral, and interpersonal), collaboration, learning strategies, planning and time management, problem analysis, and resolution.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6 , federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.