Lexus Service Experience Coordinator

Lexus Service Experience Coordinator

Position Overview: We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:

• Handle inbound calls, emails, and online service inquiries in a timely and professional manner
• Schedule and confirm service appointments efficiently using dealership systems
• Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
• Provide accurate information regarding services, pricing, and availability
• Maintain consistent communication with service advisors and technicians
• Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
• Log and track customer interactions in CRM systems
• Assist in improving customer retention and service department performance

Qualifications:

• Previous BDC, call center, or customer service experience (automotive preferred)
• Strong communication skills (verbal and written)
• Excellent phone etiquette and active listening skills
• Ability to multitask and manage high call volumes
• Basic computer proficiency (CRM systems, scheduling tools, etc.)
• Positive attitude and team-oriented mindset

Preferred Skills:

• Experience in a dealership environment
• Familiarity with automotive service processes
• Sales or upselling experience is a plus

What We Offer:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth opportunities within the dealership
• Training aligned with Lexus customer service standards