Sales Support Coordinator

Sales Support Coordinator

Big Bolt LLC is looking for a motivated Sales Support Coordinator to join our Bloomingdale team. This position is ideal for someone who enjoys working with customers, staying organized, coordinating across departments, and keeping orders moving from quote through completion. You'll work closely with the Sales Manager while supporting quoting, order entry, customer communication, purchasing coordination, and general sales operations.

In this role, you'll help keep the sales process organized, accurate, and responsive. Your day-to-day responsibilities may include:

• Creating and entering customer quotes and sales orders
• Updating and maintaining quote and order information in NetSuite
• Communicating with customers regarding pricing, order status, and follow-up
• Managing customer portals and supporting required documentation
• Working with Purchasing to obtain vendor pricing and purchase order information
• Coordinating with Sales, Quality, Shipping, and other internal departments
• Helping expedite customer orders when timing becomes critical
• Supporting return, rework, and RMA activity
• Investigating order, inventory, or material discrepancies
• Maintaining accurate sales records and documentation
• Identifying ways to improve workflow and sales-support processes

We're looking for someone who is dependable, responsive, and comfortable managing multiple priorities. You'll likely do well in this position if you have:

• Strong written and verbal communication skills
• Excellent follow-up habits
• Good organizational and time-management skills
• Strong attention to detail
• A customer-focused approach to problem-solving
• Confidence working with Microsoft Outlook, Excel, and Word
• The ability to work effectively in a fast-paced, team-oriented environment

Preferred background includes:

• 2+ years of experience in sales support, customer service, order management, or a related environment
• Previous experience working in an ERP system
• NetSuite experience is a plus
• Manufacturing or fastener-industry experience is helpful

Pay: $22.00–$24.04 per hour Job Type: Full-Time Schedule: Day shift, 8-hour shift Overtime: Available when necessary Work Location: On-site in Bloomingdale, IL

Big Bolt offers a comprehensive benefits package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Life insurance
• Disability coverage
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee referral program

This role gives you exposure to more than just administrative sales support. You'll gain experience with quoting, customer accounts, purchasing, manufacturing operations, and cross-functional problem-solving while building toward future opportunities within Sales. If you're organized, customer-focused, and interested in developing a career in sales within a manufacturing environment, apply today.

Big Bolt participates in E-Verify as part of the employment authorization process.

Pay Range: USD $22.00 - USD $24.04 /Hr.