Hybrid - House Cleaner / Office Assistant

Benefits Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Wellness resources Job Description This role offers a clear growth path into a hybrid field and office position. Candidates will begin as a Cleaning Specialist II , where we will evaluate cleaning quality, reliability, and alignment with the Ezer Way: Look. Touch. Perfect. After demonstrating consistent success, team members may advance to Cleaning Specialist III and then begin training in office operations, including scheduling, client communication, invoicing, and daily support. Applying for this position indicates interest in that progression; the full hybrid role does not begin immediately upon hire. Responsibilities Client Communication Answer calls, texts, and emails promptly and professionally. Support quotes, services, and scheduling questions; send confirmations and reminders. Follow up for feedback and recurring service; maintain positive client relationships. Scheduling & Job Coordination Build, adjust, and confirm daily/weekly schedules for residential and commercial clients. Assign jobs based on availability, skill, and location; track team availability. Update changes in CRM (Jobber) and keep owners informed of impacts. Administrative & Office Tasks Maintain and update client records; organize digital documents and contracts. Support supply checks/restock and internal calendars (meetings, events, trainings). Daily invoicing/status checks; log skips, cancellations, and special requests. Marketing & Sales Support Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled. Assist with simple marketing tasks (social posts, email sends, flyers) as needed. Keep CRM lead fields current and note conversion status. Staff Support Assist onboarding (documents, schedules, basic systems walk‑throughs). Keep clear two‑way communication between the field and office. Help coordinate meetings, supply needs, and schedule changes. Reporting & Tracking Prepare simple reports on client feedback, recurring status, and cancellations. Track basic KPIs (bonuses, performance, client retention) and daily ops trends. In-Home (CSIII) Lead client walk‑throughs; confirm scope and expectations before work begins. Oversee quality control; ensure work meets Ezer standards on every visit. Model pace, safety, and detail; mentor teammates on site when paired. Communicate updates/issues to clients & office; document notes and photos in apps. Requirements 1+ year residential cleaning experience; confident with solo cleans. High school diploma or equivalent required; associate degree preferred. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred). Ability to multitask, prioritize, and work independently in a fast-paced environment. Friendly, professional, and customer-service oriented. Employment Type Part-time to Full-time (25-40 hrs/week). Cleanings start as early as 7:00am and end no later than 6:00pm. Approximately 40-60% office / 40-60% field. Benefits Starting pay of $20.00-$24.00 per hour, based on experience! Field Perks: Tips on client jobs; daily driver bonus when using your vehicle. Office Perks: Incentive program. Paid training, leadership development, and career growth Premium field supply kit; laptop/tools provided for office work. Opportunities for professional growth within the company. PTO, referral bonuses, swag, team outings, and so much more! Ezer Home Solutions — Care you can feel. Clean you can see. Flexible work from home options available. #J-18808-Ljbffr Ezer Home Solutions LLC