Service Desk Analyst
Noblesoft Technologies
Role: Service Desk Analyst – Proficiency in French language Location: Morrisville, NC – Onsite Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. Should gather and analyze information about the user's issue and determine the best way to resolve their problem. Prior experience working on ServiceNow Ticketing tool. Managing, prioritizing, and documenting incoming questions and service desk tickets Resolving technical issues quickly and efficiently Installing and configuring software and meeting end‑user needs Escalating any serious problems to relevant departments and teams Performing system updates, tests, and maintenance to avoid service interruptions Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems Producing user manuals and guidance for end‑users Skills Required Proficiency in diagnosing and resolving hardware and software issues efficiently Proficiency in French language to support a French Service Desk and communicate effectively with French‑speaking users Familiarity with various operating systems such as Windows and macOS Ability to install, configure, and support a wide range of software applications Experience with ITSM software and ticketing systems #J-18808-Ljbffr Noblesoft Technologies
Vacancy posted 2 days ago
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