Customer Service Representative

We are seeking motivated Customer Service Representatives to join a growing consumer support team for a leading manufacturer in the residential hardware and smart home industry. This role is ideal for individuals who enjoy helping customers, solving problems, and learning technical products in a fast-paced environment.

You will provide support to consumers regarding installation, troubleshooting, product features, and general product information involving smart locks and access control products.

Key Responsibilities

• Handle high-volume inbound customer calls and emails.

• Troubleshoot product issues and provide technical support to consumers.

• Assist customers with installation instructions, product operation, and feature questions.

• Accurately document customer interactions and case details in company systems.

• Evaluate reported product issues and determine appropriate resolution options.

• Maintain professionalism and empathy when assisting customers in challenging situations.

• Escalate complex issues to the appropriate internal teams when necessary.

• Deliver exceptional customer service while meeting performance expectations.

Qualifications:

• Strong customer service experience.

• Previous customer support, call center, or product support experience.

• Comfortable handling high-volume inbound calls.

• Basic computer skills for data entry and information retrieval.

• Basic mechanical aptitude.

• Ability to troubleshoot and problem-solve effectively.

• High school diploma or equivalent.

• Typing speed of at least 35 WPM.

Why Join Us?

• Opportunity to work remotely.

• Contract-to-hire career path.

• Join a stable, Fortune 500-backed organization.

• Strong company culture with internal growth opportunities.

• Many leaders and long-term employees began their careers in similar entry-level support roles.

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.