Technical Account Manager - Florida / Texas

Job Description

Job Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!

Mission

The Technical Account Manager is responsible for customer retention, risk mitigation, and product adoption within their book of business — driving results through proactive technical strategy, consultative enablement, and cross-functional collaboration. The goal is to help every customer in your book of business adopt the platform and become a longtime core power user.

What You'll Be Doing

• Own your book of business — build relationships, run customer calls, and drive product adoption of key features (Jobs, NSE, Payments and others)
• Resolve customer-critical escalations in coordination with the Customer Account Executive (CAE), protecting CSAT and retention
• Track pain points and address risk factors early to prevent downgrades and churn
• Partner with CAEs, Product, Marketing, Events, and Professional Services to build adoption roadmaps, run webinars, staff trade shows, and support long-term customer success
• Own KPIs including Payments usage, Supplier usage, key feature adoption (Tier 3+ accounts), and CSAT — all at or above best-of-class benchmarks

What Makes You the Hero for This Job

• Proven success in a customer-facing technical role — account management, customer success, or technical support
• Strong consultative skills with the ability to translate product features into customer outcomes
• Comfortable owning and resolving escalations under pressure
• Confident presenting and training customers, one-on-one or via webinar
• Self-motivated, metrics-driven, and a strong cross-functional collaborato

Superpowers

• Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
• Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
• Team Commitment. You build, mentor, and lead a high-performance team that delivers results together.
• Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Mentor

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.