Account Manager

Job Description

Job Description

Account Manager

About Us:

The Visterra Landscape Group platform is ranked among North America's top 20 landscape service providers. Collectively, Visterra partner companies bring more than 200 years of expert landscape maintenance, enhancement, construction, sweeping, portering and critical winter services with a reputation for excellence in client service.

Incumbent partner leaders guide day-to-day operations with teams that value and prioritize safety, employee wellbeing and dynamic career pathways.

Visterra's partner companies include Outdoor Pride and Riverside Services in New Hampshire and Massachusetts; Dyna-Mist and Texas Landscape Group in Texas, Oklahoma, Louisiana, and Arkansas; Oberson's and GroundsPRO in Ohio and Kentucky; H&M Landscaping in Northeast Ohio; Land Corps in Tennessee; Full Care serving Missouri and the broader Midwest region; and Clover, serving Alabama.

ROLE OVERVIEW

As the Account Manager, you will be responsible for ensuring the performance of our partner companies standards and managing all resources to achieve exceptional service for clients. You will exceed customer expectations through effective management of financial resources, strong computer aptitude, and a willingness to learn in a fast-paced, error and accident-free environment. You will work closely with clients to understand their needs and provide tailored landscaping solutions.

Key Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and expectations.
• Provide tailored landscaping solutions to meet client requirements.
• Coordinate with internal teams to ensure seamless service delivery.
• Monitor project progress and address any issues or challenges that arise.
• Conduct regular site visits to ensure quality standards are met.
• Negotiate contracts and pricing with clients.
• Prepare and present proposals, contracts, and reports to clients.
• Identify opportunities for upselling and cross-selling additional services.
• Ensure compliance with relevant regulations and industry standards.
• Provide regular updates and detailed reports on account status to senior leadership.

Key Qualifications:

• Bachelor’s degree in business, horticulture, landscape contracting, or a related field.
• 4+ years of experience in landscape maintenance or account management.
• Strong communication and interpersonal skills.
• Proven problem-solving abilities and attention to detail.
• Proficiency in CRM software and tools.
• Experience in sales and customer service.
• Knowledge of relevant regulations and industry standards.
• Ability to manage multiple tasks and projects simultaneously.
• Certifications in Landscape Maintenance and Irrigation is a plus.
• Bilingual (Spanish) is a plus.

Benefits

Visterra offers a challenging and rewarding work environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to lead an important operational function while contributing to the continued growth and success of the organization.

• Paid time off
• Health and wellness coverage
• 401(k) savings plan
• Professional development opportunities

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. 

Visterra is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).  We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.