Automotive Service Advisor: Bill Dodge Saco

Service Advisor

Bill Dodge Auto Group is a family-owned automotive group, proudly serving our communities for over 50 years. We are seeking an experienced Service Advisor to join our busy and growing team in Saco, Maine.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, delivering exceptional service, and helping customers maintain their vehicles. If you're looking for a rewarding career with strong earning potential and opportunities for growth, we'd love to hear from you.

Compensation: $85,000 - $100,000+ per year

What You'll Do

• Serve as the primary point of contact for service customers
• Build lasting customer relationships that encourage repeat and referral business
• Listen to customer concerns and accurately document vehicle needs
• Provide estimates for maintenance and repair services
• Communicate repair recommendations and obtain customer authorization
• Maintain regular communication regarding vehicle status, costs, and completion timelines
• Promote recommended services, parts, and accessories in a consultative manner
• Ensure all repair orders and warranty documentation are completed accurately
• Deliver completed vehicles and review services performed with customers

What We're Looking For

• Previous Service Advisor experience required
• Experience with Tekion preferred
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Positive attitude and professional appearance
• Coachable mindset and willingness to learn
• Ability to multitask in a fast-paced environment
• Commitment to delivering an exceptional customer experience

Requirements

• Valid driver's license with an acceptable driving record
• Ability to successfully complete a background check
• Strong verbal and written communication skills
• Proficiency with dealership software and technology platforms

What We Offer

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Customer and Recruitment Referral Programs
• Career Advancement Opportunities
• Employee Discounts on Sales, Parts, and Service

If you're an experienced Service Advisor looking to join a growing organization that values customer satisfaction, teamwork, and professional development, we'd love to hear from you! Apply today!