Customer Success Team Lead Base44

Were building the go-to-market team for Base44 an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead youll build and lead the team that owns our business customers after the sale with a focus on our mid-market accounts making sure they get real value from the platform renew and grow with us.

In your day-to-day you will 
Lead coach and grow a team of CSMs/Account Managers with a coaching-first cadence: regular 1:1s account and renewal reviews call coaching and QBRs 
Manage a small book of strategic mid-market accounts yourself serve as the escalation point for the teams most important customers and step into critical customer conversations 
Help build the post-sale operating model for mid-market customers including account segmentation coverage models onboarding and adoption playbooks and clear handoffs from Sales 
Manage and improve both scaled (programmatic digital-led automated) and higher-touch (dedicated CS solution engineers executive relationships tailored plans) motions placing customers into appropriate approaches 
Own the teams results for retention renewals and customer health with accurate forecasting and collaboration with Sales on expansion and upsell 
Monitor customer health usage and risk signals ensuring at-risk accounts receive timely and effective support 

This is a hybrid position and the team is expected to come to the office 3 days per week. 

Qualifications :

5 years of experience in account management or customer success in a B2B technology company preferably a startup or high-growth environment 
3 years of experience directly managing and developing a team of account managers or customer success managers 
Proven track record of driving retention renewals and expansion across a book of customers with a strong understanding of mid-market customers 
Experience running both a scaled programmatic motion and a high-touch hands-on motion and knowing when to use each 
Strong communication and executive presence with the ability to build relationships with customers from end users to senior stakeholders 
Data-driven and comfortable with CRM and reporting tools ideally HubSpot with accurate forecasting of renewals and expansion 
Experience managing enterprise customers an advantage 

 

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving collaborative and focused on solving complex problems with simple elegant solutions.

Expected base compensation salary range $ 150000- $ 170000. In addition to base pay you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal qualifications.

• In addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical dental and vision.

• Generous and flexible time off for personal recharge and special life moments

• Emotional and mental health support programs

• Allowances supporting nutrition fitness and productivity

• 401K matching with no vesting period

• Equity & ESPP

• We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.

Were proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful online. This same vision defines us as an employer: creating a work environment where everyone is welcome and anyone has the right to succeed.

Remote Work :

No

Employment Type :

Full-time