IT Service Desk Manager: Lead & SLA Champion
ASM Research, An Accenture Federal Services Company
ASM Research seeks a Service Desk Manager to lead the internal IT Help Desk, ensuring prompt support and SLA adherence. You will direct staff, manage ticketing workflows, and drive service improvements across IT teams. The role requires 4–6+ years in technical support with 2+ years in supervision, a Secret clearance, and experience with ServiceNow, Jira Service Management or Zendesk. Expect collaboration with Networks and Security on incidents and projects. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 2 days ago
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