System Administrator

Job Description

Position Summary:

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The Systems Administrator supports the daily operation, maintenance, and security of the technology infrastructure. Reporting to the Director, IT Operations, this position administers servers, networks, endpoints, and core systems; resolves escalated technical issues; and carries out routine security monitoring, patching, and access-control tasks. The role collaborates with the helpdesk team and managed infrastructure vendor, escalating complex issues and security decisions to the Director, IT Operations.

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Essential Duties and Responsibilities:

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Systems Administration

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• Maintain and troubleshoot servers, network infrastructure, endpoints, and core systems across company and partner agency locations under established procedures.
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• Travel to partner agency locations as required to support projects, troubleshoot, and resolve issues on site.
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• Perform and verify routine backups, monitor system health, and assist with disaster recovery testing and preparation.
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• Provide Tier 2 technical support and assist with more complex Tier 3 issues in coordination with the Director, IT Operations and managed infrastructure vendor.
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• Maintain accurate system configurations, inventory records, and standard operating procedures.
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Security Operations

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• Perform routine security monitoring, system patching, and user access administration according to established policies and procedures.
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• Identify and report potential security issues, follow incident response procedures, and escalate incidents promptly to the Director, IT Operations.
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• Work with the Director, IT Operations and organization’s managed infrastructure vendor to troubleshoot complex infrastructure or security issues and implement approved improvements.
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Team Support

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• Collaborate with Helpdesk Analysts to resolve escalated issues and share technical knowledge and documentation.
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• Assist the Director, IT Operations with infrastructure upgrades, system improvements, and other assigned IT projects.
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Qualifications and Success Factors:

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Required

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• At least 3 years of experience in systems administration, network support, or a similar IT infrastructure role, including hands-on experience with Windows Server and cloud systems.
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• Working knowledge of network infrastructure, troubleshooting, and system administration.
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• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and network troubleshooting.
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• Experience performing routine system patching, access administration, backups, and basic security monitoring.
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• Ability to follow established security and compliance procedures and escalate issues appropriately.
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• Ability to prioritize support tickets, maintenance tasks, and assigned projects.
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• Strong documentation and communication skills.
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• Valid driver's license, reliable transportation, and ability to travel to partner agency locations as required. Business mileage is reimbursed, excluding the normal commute to the office.
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• Must be able to pass a Level 2 background check.
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Preferred

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• Experience with Fortinet security hardware.
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• CompTIA Network+ or Security+ certification.
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• Microsoft Azure Fundamentals (AZ-900) certification.
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• Experience in a nonprofit or multi-site organization.
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Work Environment:

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Our organization is committed to creating a workplace where employees feel supported, valued, and connected. Our office is secured during business hours with dedicated safety personnel to help ensure a safe and supportive workplace.

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Employees also benefit from a wide range of professional development opportunities, including in-house courses, conference participation, professional certifications, and involvement in fellowships and leadership cohorts.

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Our employees enjoy a comprehensive benefits package designed to support health, financial security, and work-life balance, including:

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Health & Wellness Benefits • Comprehensive health coverage including medical, dental, and vision plans • Disability and life insurance coverage • A dedicated employee wellness program focused on overall well-being

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Time Off & Work-Life Balance • Generous paid time off • U.S. holidays

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Financial Benefits • 401(k) retirement plan with employer contribution • Pre-tax benefits including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

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Pay Rate:

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We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

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Equal Opportunity Employer.

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The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at our organization's discretion. Employment is at-will, and this job description is not an employment contract. Nothing herein shall be deemed to create in any way whatsoever an employment contract.